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The IT Support Specialist will require an aptitude for diagnosing and resolving problems in the areas of operating systems, applications, connected peripherals, and computer hardware. This role is responsible for the inventory, maintenance, support, and rollout of technical assets. The IT Support Specialist will own support requests reported by team members, as well as issues identified through our tools, and will resolve or escalate them as needed. The ideal candidate will have experience with a wide range of technologies, operating systems, and networking concepts, with a focus on macOS, and a desire to continuously improve upon that knowledge.
Key Responsibilities & Objectives
- Own IT tickets from creation through resolution, including identifying opportunities to improve processes and reduce repeat issues.
- Handle incidents and requests according to service level agreements (SLAs).
- Configure endpoints across multiple operating systems, including macOS, Windows, and Linux.
- Own Mobile Device Management (MDM) processes, including rollouts, updates, application configuration, and hardening.
- Manage user access to internal systems, including onboarding and offboarding workflows and SSO troubleshooting.
- Provide hardware and peripheral support and maintenance, including office audio, visual, and conference room devices.
- Assist in companywide technology projects and implementations as needed, including design, deployment, and configuration of applications, hardware, and tools.
- Assist with assigned security tasks such as OS and application patching, deploying security tooling and configurations, and audit assistance.
- Create and maintain configuration, system, and operations documentation.
- Maintain and help build automation scripts for MacBook deployments.
- Other duties as assigned.
Requirements
- 2+ years of related experience and/or training, or equivalent combination of education and experience
- Strong working familiarity with macOS
- Experience with Jamf Pro or another MDM
- Experience managing user accounts and application access
- Solid understanding of networking concepts and troubleshooting, including DNS, IP, and network hardware
- Strong verbal and written communication skills
- Strong troubleshooting skills, attention to detail, and solid documentation habits
- Able to work independently and take initiative
Preferred Qualifications
- Experience across Apple products (MacBook, Mac mini, iPhone, iPad, Apple TV) and Apple Business Manager
- Experience installing, troubleshooting, and maintaining office equipment, including printers, monitors, TVs, VoIP/desk phones, and conference room hardware and software
- Familiarity developing scripts (bash/zsh) to automate administrative tasks
- Experience with any of the following is a plus: Google Workspace, Okta, Slack, Zoom, Linear, HubSpot, Dialpad, and/or Zapier
Additional Requirements
- Ability to work in-office in Orlando, FL
- Ability to lift and move computer and other electronic equipment weighing up to 60 lbs
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Role is located out of our Winter Park, FL Office
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Family Leave (Maternity, Paternity)
- Voluntary Short Term & Long Term Disability
- Training & Development
- Free Food & Snacks
- Wellness Resources
Skills Required
- 2+ years of related experience and/or training, or an equivalent combination of education and experience
- Strong verbal and electronic communication skills
- Strong analytical skills
- Ability to work independently and be a self-starter
- Strong working familiarity with Mac OS X
- Experience with Apple products, including MacBook, MacMini, iPhone, iPad, and AppleTV
- Knowledge of troubleshooting and maintaining VoIP phone systems
- Experience troubleshooting, installing, and maintaining office equipment such as printers, headsets, conference equipment, desk phones, monitors, and TVs
- Proficiency with multiple web conferencing applications and related hardware
- Understanding of network concepts, DNS, IP, network hardware, and troubleshooting
- Familiarity developing scripts for administrative task automation
- Experience with one or more of Google Suite, Okta, Jamf, Slack, Zoom, Jira, HubSpot, Dialpad, and Zapier
- Ability to carry or relocate computer and electronic equipment weighing up to 60 pounds
Worth Compensation & Benefits Highlights
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Healthcare Strength — Medical, dental, and vision coverage are offered alongside HSA/FSA options and life insurance, forming a broad core package. Employer-paid healthcare for individuals is described as solid.
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Leave & Time Off Breadth — Unlimited/flexible PTO, paid holidays, and bereavement leave are included, with time off characterized as generous in places. These elements signal above-baseline leave breadth for a startup.
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Parental & Family Support — Parental/family leave is part of the package and is described as generous. This adds depth to the core leave offering.
Worth Insights
What We Do
Worth is the AI-powered platform that consolidates onboarding, underwriting, and risk monitoring for fintechs, lenders, payment processors, and financial institutions. Founded in 2023, we built Worth to replace slow, manual underwriting with a single system that verifies, scores, and monitors small and medium-sized businesses (SMBs) in real time. At the center of the platform is Crosswalking Technology. Our proprietary AI/ML models intelligently match businesses across disparate data sources, ensuring the highest level of accuracy and reliability in SMB entity resolution. By integrating multiple first- and third-party authoritative data sources into our crosswalk-matching logic, Worth ensures that businesses are correctly identified, even in cases of duplicate addresses, name variations, or incomplete records. This data moat spans 186 integrations and 25 global and local partners across 200+ countries and territories, resolving fragmented SMB signals into a database of 350M+ SMBs with a 98% data match rate. Our product suite — Worth Pre-Fill, Custom Onboarding, Case Management, Decisioning Engine, Perpetual Risk Monitoring, and Worth Wallet — is available via API, SDK, or fully white-labeled, enabling financial institutions to consolidate their entire onboarding and underwriting stack into one platform. Customers using Worth have increased approval rates by 37%+, reduced application abandonment by 43%+, cut vendor costs by 25%, and reduced time to revenue by 55%+. We're SOC 2 Type II certified and GDPR and CCPA compliant, and have raised $55M in funding to date. Today, 50+ customers rely on Worth to onboard and underwrite their SMB customers faster and more accurately.
Why Work With Us
We're solving a genuinely hard problem: turning fragmented SMB data into one durable, explainable identity that banks and lenders can trust. Backed by $55M in funding and already live with 50+ customers, we're a tight-knit team with real traction, where your work would help shape the roadmap.
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Worth Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
