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As Sr Manager of Customer Experience Operations at GitLab, you will lead operations teams, partner across departments, and drive process improvements in customer success and financial operations.

Lead a global End User Services team delivering 24/5 support for GitLab's SaaS toolstack. Own EUS strategy, incident/request/problem/change management, SLAs, CSAT, asset and SaaS lifecycle, and scale support via automation, self-service, and AI. Partner cross-functionally with People, Security, IT Engineering, Workplace, Finance, and Procurement to optimize onboarding, tooling, vendor relationships, and operational KPIs.

Lead GitLab's pipeline growth strategy and operating cadence to drive predictable, scalable pipeline and revenue outcomes. Partner cross-functionally to set targets, capacity plans, and program mix; define global pipeline standards, hygiene, and taxonomy; run pipeline reviews and governance; and deliver analytics, dashboards, and recommendations to improve forecast accuracy, conversion, velocity, and execution quality across inbound, outbound, partner, and expansion motions.

The Technical Account Manager will oversee logistics customer accounts, drive product adoption, manage relationships, conduct reviews, and identify growth opportunities.

The Software Engineer, Backend will develop scalable distributed systems, build REST APIs, and ensure high-quality software delivery while collaborating with teammates and stakeholders.

The Sales Director drives revenue by managing a book of business, prospecting new clients, nurturing existing relationships, and collaborating internally to meet clients' advertising needs.

The Senior Business Systems Analyst will partner with finance to automate financial processes, analyze workflows, design tech solutions, and manage projects ensuring system reliability while mentoring juniors.

Lead and scale carrier capacity for perishable produce and floral logistics by building cold-chain carrier networks, coaching capacity teams, enforcing food safety compliance (FSMA, STF, PACA), managing bids and carrier contracts, implementing SOPs and claims programs, partnering with Tech to improve TMS functionality, and monitoring KPIs to optimize network performance.

Design, build, evaluate, and deploy NLP and LLM systems (classification, extraction, retrieval). Create evaluation frameworks, golden datasets, and annotation guidelines. Analyze performance, identify failure modes, partner with engineering for production deployment and monitoring, and communicate results to stakeholders.

Lead and scale Arrive Fresh carrier capacity operations for perishable cold-chain freight. Build a high-performing capacity team, develop SOPs and compliance programs (FSMA, STF, PACA), manage bid and contract negotiations, partner with TMS and tech teams, and analyze KPIs to optimize lane pricing, tender acceptance, carrier retention, and service delivery.

Lead the architecture and evolution of GTM systems, managing a small team and collaborating across departments to enhance revenue workflows and implement AI-driven capabilities.

The Senior Site Reliability Engineer will focus on automating infrastructure, enhancing cloud resilience, supporting deployments, and mentoring teams in reliability best practices, while participating in on-call rotations.

Build and deploy production-scale AI/LLM systems: own ML lifecycle from model development to serving, optimize GPU/Kubernetes deployments, design LLM applications and APIs with monitoring, apply CI/CD and version tracking, collaborate with product teams, and contribute to AI engineering best practices.

Conduct end-to-end qualitative and quantitative research to improve Notion's AI features (e.g., Notion Agent, Chat). Study human–AI workflows, run usability and post-ship evaluations, partner with Design/Product/Engineering/Data Science, communicate insights to stakeholders, and connect research to measurable business outcomes.

Lead UX research to define and scale evaluation of Notion's AI experiences. Create reusable rubrics and measurement approaches, run longitudinal and feature-specific studies, identify failure modes and recovery behaviors, and operationalize evaluation with product, design, engineering, and data science partners to improve model output quality and end-to-end user experience.

Lead and scale a Mid-Market sales team (5-7 AEs) to build pipeline, hire and train reps, drive forecasting and quota attainment, coach through full sales cycle, and manage day-to-day AE performance using Salesforce.

Technical lead for front-end development building a new product: design and implement features, improve frontend systems and developer experience, drive performance/reliability and monitoring, build developer frameworks, perform and lead code reviews, and mentor engineers while collaborating with product, design, and backend teams.

Lead, recruit, and scale a team of 5–7 Commercial Account Executives to generate pipeline, hit monthly/quarterly revenue targets, and drive new business. Coach AEs across the full sales cycle, enforce pipeline generation practices, forecast accurately, and build strong customer relationships while hiring and developing top sales talent.

Own strategic value for a portfolio of high-value enterprise customers: lead complex onboarding, drive product adoption and measurable executive-level outcomes, maintain customer health and retention, resolve complex issues, cultivate advocacy and case studies, and feed enterprise insights to Product while maintaining accurate success plans and CRM metrics.