Who We Are
Arrive Logistics is a leading transportation and technology company in North America with plans to grow significantly year over year. Our success is a testament to our remarkable team and what we’re building together. We’re committed to providing employees with a meaningful work experience and have established an award-winning culture that supports personal and career development in a fun, casual, and collaborative environment.
Who We Want
As the Director of Carrier Capacity for Arrive Fresh, you will play a critical role in expanding our high-growth produce and floral division by building and scaling an elite cold-chain carrier network. We are seeking an entrepreneurial, high-energy leader who combines deep expertise in perishable freight with a proven track record of coaching and developing high-performing capacity teams. In this position, you will establish operational standards, optimize procurement strategies, and foster key carrier partnerships to ensure premium execution in a highly volatile market. Your strong industry credibility and passion for operational excellence will directly accelerate our strategic goal of becoming a top North American freight brokerage.
What You'll Do
- Direct the overall operations, strategy, and execution of the Arrive Fresh carrier capacity department to maximize service and buying power within the fresh produce sector.
- Inspire, mentor, and coach Carrier Capacity Managers and Carrier Account Representatives of all tenures to build specialized sales and procurement skills.
- Cultivate a high-performing, collaborative team culture focused on professional development, talent retention, and engagement.
- Develop and implement robust Carrier Compliance and Claims Management programs tailored to the unique demands of temperature-controlled and perishable freight.
- Ensure strict operational compliance with food safety regulations, including the Food Safety Modernization Act (FSMA), Sanitary Transportation of Food (STF), and the Perishable Agricultural Commodities Act (PACA).
- Collaborate with Business Development and Client Success leadership to align departmental goals, resolve operational bottlenecks and execute cross-functional strategic initiatives.
- Create and implement Standard Operating Procedures (SOPs) for specialized carrier procurement, onboarding, and service delivery.
- Oversee bid management processes with growers (shippers) and key institutional customers (retail, foodservice, processor, and wholesale accounts).
- Partner with Technology teams to enhance Transportation Management System (TMS) functionality, driving operational efficiency and a premium carrier experience.
- Analyze key performance indicators (KPIs) such as lane pricing, tender acceptance, carrier retention, and service delivery to optimize network productivity.
Qualifications
- Bachelor's Degree in Business Administration, Logistics, Supply Chain, or equivalent professional experience preferred.
- 15+ years of relevant brokerage experience in third-party logistics (3PL) or freight brokerage operations.
- 10+ years of dedicated experience in produce and floral logistics, with deep knowledge of perishable cold-chain capacity procurement.
- 6+ years of logistics leadership experience managing, coaching, and scaling carrier capacity or carrier sales teams.
- Proven expertise in food safety regulations including FSMA, STF, and PACA, with experience building specialized carrier compliance programs.
- Demonstrated experience in bid management, carrier contract negotiations, and transportation network pricing.
- Expertise in leveraging modern Transportation Management Systems (TMS) and analytical platforms to track and improve carrier performance.
- Excellent communication, presentation, and interpersonal skills, with a bold leadership presence and a solutions-oriented mindset.
Supervisory Responsibility
The Perks of Working With Us
- Take advantage of our comprehensive benefits package, including medical, dental, vision, life, disability, and supplemental coverage.
- Invest in your future with our matching 401(k) program.
- Maximize your wellness with free counseling sessions through our Employee Assistance Program.
- Take time to manage your physical and mental health - we offer company paid holidays, paid vacation time and wellness days.
- Receive 100% paid parental leave when you become a new parent.
- Get paid to work with your friends through our Referral Program!
Skills Required
- Bachelor's Degree in Business Administration, Logistics, Supply Chain, or equivalent experience
- 15+ years of brokerage experience in third-party logistics (3PL) or freight brokerage operations
- 10+ years of dedicated experience in produce and floral logistics, perishable cold-chain capacity procurement
- 6+ years of logistics leadership experience managing, coaching, and scaling carrier capacity or carrier sales teams
- Proven expertise in food safety regulations including FSMA, STF, and PACA and building carrier compliance programs
- Experience in bid management, carrier contract negotiations, and transportation network pricing
- Experience leveraging modern Transportation Management Systems (TMS) and analytical platforms to track and improve carrier performance
- Excellent communication, presentation, interpersonal skills, and strong leadership presence
What the Team is Saying
Arrive Logistics Compensation & Benefits Highlights
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Healthcare Strength — Company materials highlight medical, dental, vision, life, and disability coverage, complemented by EAP and telehealth options. Wellness apps and programs are also cited as part of the health ecosystem.
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Parental & Family Support — Paid parental leave, a post‑leave return program, onsite Mothers’ Rooms, and family medical leave are publicly described as part of the package. These elements indicate a family‑supportive approach beyond baseline benefits.
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Wellbeing & Lifestyle Benefits — Wellness tools such as Calm and Sanvello, fitness discounts/ClassPass, gym access where available, and onsite amenities are repeatedly listed. These lifestyle perks broaden total rewards beyond core insurance and retirement.
Arrive Logistics Insights
What We Do
Arrive Logistics is a top 4 American truckload brokerage headquartered in Austin, Texas, with 10 locations across North America. Founded in 2014, Arrive delivers unparalleled service and custom strategic solutions to a diverse network of globally recognized brands and vetted carriers. Arrive has 2,000 employees, 5,500 customers, and 10,000 core carriers in its network. The Company has been recognized for its service excellence by more than 50 enterprise shippers in the trailing 36 months. At Arrive, 'We Deliver, So You Can.“ For more information, visit www.arrivelogistics.com.
Why Work With Us
We are an ambitious, high-growth company that pushes the limit of what’s possible for our team and partners. In only 10 years, Arrive surpassed 30,000 competitors to become a Top 7 truckload brokerage — and we’re just getting started. We are on track to break into the Top 5 by 2025 and the Top 3 by 2026.
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Arrive Logistics Teams
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