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As an Account Processor, you will ensure timely receipt and input of utility provider bills while resolving complications with providers through phone and email communication.

Lead a squad of Client Account Representatives to drive portfolio retention and upsell revenue. Coach and mentor CARs, enforce success playbooks, manage escalations, and ensure financial health and execution excellence across assigned client accounts in the utility/energy space.

The Client Relationship Manager serves as the primary contact for clients, managing relationships, addressing concerns, and ensuring satisfaction through effective communication and problem-solving.