Identify and create new business opportunities through cold outreach, engage potential clients, schedule meetings, and track progress toward sales goals. Manage leads in Salesforce, collaborate with the sales team on strategic approaches, monitor market trends, and provide management with updates and feedback on outbound sales activities.

Manage relationships with high-value customers, act as platform subject-matter expert, drive engagement and retention, negotiate renewals and upsells, deliver training, troubleshoot technical issues, and advocate customer needs to inform product improvements.