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Support and develop the infrastructure for a large-scale IT product: administer service operations, implement and maintain CI/CD pipelines, and automate routine tasks. Participate in incident response and collaborate with the engineering team to improve reliability and operational efficiency.

The Telephony Product Manager will oversee telephony infrastructure, optimize routing, manage vendor relationships, and drive the product roadmap in global support operations.

Provide L3 support for internal IT infrastructure: investigate and resolve incidents, document work, deploy and maintain cloud and on-premises services (payments, policy management, backups, monitoring, logging, metrics).