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Review eLearning deliverables for grammar, formatting, functionality, audio quality, accessibility (WCAG 2.1/2.2 AA, Section 508), and alignment with client standards. Test interactions, navigation, assessments, and audio sync; document and communicate issues, participate in review cycles, re-test fixes, and escalate recurring quality concerns.

Lead learning and development projects from kickoff through delivery as the primary client contact. Manage plans, schedules, budgets, risks, and cross-functional teams, ensure public-sector contract compliance, prepare reports and deliverables, and travel to customer and military sites as needed.

Lead end-to-end instructional design projects to create performance-based learning across eLearning, ILT, VILT, simulations, and multimedia. Partner with SMEs to analyze needs, design storyboards/scripts, develop accessible materials meeting Section 508/WCAG standards, manage timelines, perform QA, and support client relationships and implementation with measurable success criteria.

Drive commercial deals from contracting request to signature across SaaS, services, and hybrid agreements. Prepare and tailor contracts using templates, manage redlines and escalations, coordinate Sales, Legal, Finance, and Security, and improve contracting playbooks, routing rules, and AI-enabled workflows to reduce friction and speed execution.