Processes and resolves vehicle title and lien requests for auto title loan accounts. Follows up with customers, finance companies, third parties, and the DMV; documents lien activity; mails documents; supports lien reinstatement and recovery efforts; and may drive to local DMV offices. The role requires accurate administrative work, professional communication, customer contact experience, and a valid driver license, vehicle, and insurance.

Manages and resolves customer issues exclusively through email, including account concerns, complaints, and escalations. The role requires timely, accurate, empathetic responses, detailed documentation, adherence to compliance and service-level standards, and collaboration with internal departments. Specialists use templates and write customized communications, escalate issues beyond established procedures, and may support outbound email campaigns in a fast-paced, high-volume environment.