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Act as single point of contact for escalated residential and business technical issues. Provide white-glove Tier 1 troubleshooting via phone, chat, and email; review and resolve scheduled trouble tickets, perform follow-up testing, escalate when needed, and liaise between customers and Hotwire Communications to ensure timely resolution.

Lead design and execution of sales enablement programs to improve sales efficiency and revenue. Standardize enterprise sales motions across segments, manage sales processes and CRM, coordinate cross-functional pre- and post-sale activities, support sales on opportunities, and partner with Product to convert offerings into sellable assets.

Lead a team of Community Onboarding Managers to deliver new residential construction projects on time. Build stakeholder relationships, manage launch processes, track milestones in Site Tracker/Salesforce, provide executive reporting, ensure white-glove customer experiences, coordinate cross-functional pre-launch activities, and escalate risks. Requires flexible schedule and up to 60% travel.

Serve as single point of contact for Contact Center and NOC during outages. Draft and send internal/external communications for Priority 1/2 incidents, coordinate escalations and resolution with NOC and engineers, monitor production and alerts, produce outage reports, run RCA meetings, and notify customers of planned maintenance.

Sell telecommunications products and services to property managers, HOAs, owners, and developers. Prospect, qualify opportunities, prepare business cases and access agreements, manage forecasts and CRM (SFDC), coordinate tenant events, and collaborate cross-functionally to drive new building access and customer retention.

Manage end-to-end onboarding and on-time delivery of new residential construction projects. Build stakeholder relationships, coordinate schedules and resources, track milestones in Site Tracker and Salesforce, report status, and ensure a white-glove launch handoff to regional operations.

The RF Engineer is responsible for overseeing RF distribution, ensuring signal quality, managing RF systems, troubleshooting issues, and implementing solutions to optimize performance.

Design, develop, and maintain data warehousing, ETL, and BI reporting solutions. Build reports and dashboards (Power BI, SSRS, Tableau), ensure data accuracy, gather stakeholder requirements, implement end-to-end BI solutions, and support finance and ERP-related analytics. Maintain cloud/on-prem ETL and Azure data warehouse pipelines.

Provide IT service desk support: troubleshoot and configure hardware/software, manage user accounts, deploy patches, support MDM and Office 365, maintain inventory, follow change management, meet SLAs/KPIs, and collaborate with stakeholders to improve IT operations.

Monitor and maintain network, voice, video, and application environments; respond to alerts; diagnose and resolve faults; configure and maintain monitoring tools; coordinate vendor repairs and onsite dispatch; document incidents and procedures; perform system health checks and support inbound calls.