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The Customer Engagement Specialist provides technical support via phone, chat, and email, resolving customer issues related to technology services and products.

The Customer Engagement Specialist offers comprehensive customer support via phone, chat, and email for Hotwire's technology services, resolving issues and providing recommendations.

Act as single point of contact for escalated residential and business technical issues. Provide white-glove Tier 1 troubleshooting via phone, chat, and email; review and resolve scheduled trouble tickets, perform follow-up testing, escalate when needed, and liaise between customers and Hotwire Communications to ensure timely resolution.

The Technical Engagement Specialist addresses elevated technical issues from clients in residential and commercial sectors, ensuring exceptional service and issue resolution via phone, chat, and email.

The Senior Software Engineer will architect and implement scalable REST APIs, lead application development, build AI solutions, manage cloud-native systems on AWS, and mentor junior developers.

Drive property-level sales by prospecting and qualifying opportunities with property managers, developers, owners, and HOAs; prepare business cases and access agreements; manage forecasts and CRM records in SFDC; coordinate cross-functional teams, tenant events, and customer meetings to acquire and retain customers.

The Quality Assurance Analyst monitors call center performance, assists with QA processes, and improves customer service through data analysis and coaching.

Build relationships with property boards and POA offices; serve as on-site liaison during launch/installation; coordinate stakeholders, equipment, billing, and marketing; run community meetings; handle escalations and VIP contracts; and transition account to operations.

Plan, produce, and edit studio and field video content for ads, demos, and events. Manage storyboarding, filming, sound mixing, graphics, libraries, and client-facing production. Support sales collateral, reporting, and AV for events while meeting deadlines and coordinating cross-functional schedules.

The Enterprise Sales Executive is an outside B2B sales role focused on lead generation, territory growth, and selling Hotwire's commercial solutions with a consultative approach.