Top Tech Jobs & Startup Jobs

Provides elevated technical and customer support for residential, business, and hospitality clients. Handles inbound phone, chat, and email interactions; troubleshoots Tier 1 service, configuration, product functionality, and billing issues; reviews trouble tickets for remote resolution; escalates complex problems; performs follow-up testing; and ensures timely, high-quality customer outcomes. The role requires flexible scheduling and a suitable remote-work environment with reliable high-speed internet.

Manages telecommunications property launches from construction or installation through activation and operational handoff. Coordinates stakeholders, boards, developers, vendors, installations, equipment, billing information, signup events, community meetings, marketing materials, and escalated customer issues. Serves as the primary on-site company communicator, supports VIPs and residents, updates web content, and travels up to 80% in developing markets.

Manages property launches and installations by coordinating stakeholders, construction and operations teams, equipment, billing information, community meetings, signup events, marketing materials, and contract deliverables. Serves as the primary on-site communicator, resolves escalated customer issues, supports residents and VIPs, and transitions properties to ongoing account management. Requires frequent travel to project sites and telecommunications account management experience.

Designs, documents, evaluates, and integrates video platform architectures and technologies. The role researches streaming, delivery, DRM, and content protection solutions; manages vendor evaluations and proofs of concept; translates product requirements into technical specifications; establishes engineering standards and service taxonomies; and validates performance, security, scalability, and reliability with product, engineering, QA, and vendor teams.

Monitors production networks, detects and resolves outages, troubleshoots Level 2 incidents, manages incident tickets, coordinates circuit testing and telecommunications vendor repairs, responds to monitoring alerts, documents problems, and escalates issues appropriately. The role requires network and server monitoring experience, knowledge of Cisco networking protocols, diagnostic tools, and the ability to work independently in a secure environment.

Oversee end-to-end onboarding and delivery of residential construction projects from kickoff through handoff to regional operations. Maintain stakeholder relationships, coordinate schedules and cross-functional teams, track milestones in Site Tracker and Salesforce, resolve risks and delays, prepare status reports, support technology education, coordinate operational requirements, and ensure contract deliverables and common-area installations are completed before activation.

Leads strategic sourcing and procurement initiatives across technology and indirect spend categories. Responsibilities include managing RFI, RFQ, and RFP processes; negotiating commercial contracts; evaluating and managing suppliers; identifying savings and risk-reduction opportunities; supporting procurement governance, contract lifecycle management, spend analytics, budgeting, and process improvement. The role partners with Finance, Legal, Technology, Operations, HR, and other stakeholders to optimize procurement performance.

Leads enterprise cloud security architecture, cybersecurity standards, strategic roadmaps, risk assessments, security controls, compliance validation, and security metrics. Serves as a liaison among IT, business, and security teams while providing architectural guidance for Azure and AWS environments. Conducts cloud security assessments and design reviews, with expertise in Microsoft technologies, authentication, endpoint security, threat detection, logging, and regulatory frameworks.

Manages relationships with property boards, HOA offices, owners, and management teams for assigned accounts. Oversees customer satisfaction, service delivery, account health, renewals, escalations, upselling, onsite presentations, training, and account meetings. Partners with legal, engineering, marketing, technical operations, and customer service teams to resolve requests and improve service. Supports events, tradeshows, promotional activities, customer communications, and web content updates.

Conducts wireless network assessments, audits, design, installation, configuration, validation, monitoring, and troubleshooting. Documents survey and project results, supports project timelines, and collaborates with engineering, field operations, and project management teams. Requires Wi-Fi networking experience, RF knowledge, wireless design tool familiarity, and an associate degree in a relevant technical field.