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Manages residential sales teams, quotas, retention, lead generation, local partnerships, events, and sales process execution. Develops strategies to increase market penetration, analyzes business and performance data, manages balanced-scorecard reporting, identifies success metrics, and recommends actions to leadership. The role also supports product development, enterprise improvement initiatives, cross-functional alignment, team training, and employee performance management.

Manages relationships with HOA boards, property offices, owners, and residents for assigned accounts. Oversees service delivery, customer satisfaction, account receivables, renewals, escalations, account visits, product demonstrations, training, and upsell opportunities. Partners with internal teams to resolve customer needs, supports events and tradeshows, communicates product updates, and helps position telecom services competitively.

Oversee residential construction project onboarding from kickoff through handoff to regional operations. Manage stakeholder relationships, schedules, milestones, status reporting, risk escalation, cross-functional coordination, site readiness, operational resource orders, contract deliverables, billing information, and technology product education. Maintain an on-site presence throughout construction and move-in, ensuring timely delivery and a high-quality customer experience.

Provides white-glove technical support to residential, business, and hospitality customers. Handles inbound calls, chats, and emails; troubleshoots Tier 1 service, configuration, product functionality, and technical issues; reviews tickets for remote resolution; escalates complex problems; performs follow-up testing; and coordinates timely resolution while maintaining strong customer relationships.

Leads financial planning and strategy for regional operations, including budgeting, forecasting, variance analysis, business reviews, financial modeling, reporting, staffing models, compensation-plan evaluation, risk assessment, and business-case development. Partners with leadership and BI teams to improve decision-making, standardize reporting, and scale finance initiatives across the company.

Leads the Community Onboarding team and manages community launch projects from kickoff through handoff to regional operations. Oversees stakeholder relationships, project milestones, communications, technology needs, contract deliverables, installation coordination, risk escalation, and customer experience. The role requires cross-functional leadership, team development, property presence, flexible scheduling, and travel up to 60%.

Identify, qualify, and secure access agreements with property owners, managers, HOAs, and developers to bring telecom products to properties. Prospect, build market plans and business cases, manage pipeline in SFDC, coordinate tenant events, and collaborate with internal teams to drive customer acquisition and retention.

Lead executive accountable for the health, performance, and growth of assigned joint venture(s). Serve as Hotwire’s primary counterpart to partner leadership, manage governance, board reporting, KPIs, escalations, cross-functional coordination, onboarding through steady-state operations, and identify expansion opportunities while ensuring alignment between JV and partner strategic priorities.

The Senior Tax Accountant oversees income tax accounting and compliance, manages audits, and ensures tax reporting accuracy, collaborating with leadership for strategic initiatives.

The Headend Engineer designs, builds, and maintains structured wiring, monitors IPTV services, and coordinates technical resolutions within the engineering department.