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Generate qualified sales opportunities through outbound prospecting, cold calling, email outreach, account research, and qualification calls. Partner with Account Executives to identify decision-makers and build enterprise pipeline, meet quota targets, provide feedback on marketing leads and campaigns, and represent Glean at events. The role also involves developing discovery, objection-handling, value-selling, prioritization, and time-management skills in a hybrid Nashville office environment.

Develop and maintain A/B experimentation and evaluation platforms for AI products. Design statistical methods, evaluation datasets, KPIs, guardrail metrics, and benchmarking processes for LLM capabilities including summarization, reasoning, tool use, coding, and system design. Collaborate with product data science, engineering, product, and design teams to deploy scalable tools, improve decision-making, and analyze product performance.

Develop and maintain A/B experimentation and evaluation platforms for Glean’s AI products. The role designs rigorous statistical methods, evaluates LLM capabilities across tasks such as summarization, reasoning, tool use, coding, and system design, and establishes best practices for metrics, benchmarking, and experimentation. Responsibilities include productionizing scalable tools, analyzing product data, defining KPIs and guardrails, and partnering with engineering, product data science, product management, and design teams.

Software Engineer Interns will own scoped projects from design through launch, building reliable, tested, production-quality software. They may contribute across backend services, product engineering, infrastructure, security, UI/full-stack, machine learning, NLP, or search. Interns will collaborate across teams, participate in code reviews, learn quickly, and measure project outcomes in a fast-paced environment.

Coordinate candidate interviews across time zones, manage scheduling changes and cancellations, update recruiting systems, and provide a welcoming onsite experience. Partner with recruiters, hiring managers, and candidates to support an efficient, organized hiring process.

Leads the AI Success Management team responsible for enterprise customer deployments from kickoff through go-live, handoff, and renewal readiness. Establishes scalable delivery playbooks, governance, KPIs, and operational standards; manages risks and escalations; partners cross-functionally with Sales, Support, R&D, and Solutions Architecture; engages executives on success plans and outcomes; and translates field feedback into product and process improvements.

Develop and improve search quality through personalized ranking signals, machine learning models, domain-adapted language models, and LLM-powered search experiences. Responsibilities include designing, training, evaluating, and deploying production-ready models, writing maintainable code, collaborating with customers and cross-functional teams, and mentoring or learning from engineers. The role is hybrid in San Francisco, requiring four office days weekly.

Provides proactive and reactive technical support for designated enterprise customers. Responsibilities include troubleshooting application, API, authentication, network, and system issues; managing alerts and remediation plans; configuring content sources; educating customers; maintaining runbooks and knowledge articles; coordinating cross-functional improvements; and representing customer needs. The role is hybrid in New York City or Nashville and includes customer-specific screening, equipment, training, certification, and extended on-call coverage.

Own Glean’s Core Experience product strategy and roadmap across Homepage, mobile, desktop, browser extension, SDK, app shell, navigation, notifications, and settings. Drive cohesive, polished user journeys while partnering with Search, Chat, engineering, design, data, growth, and customer-facing teams. Focus on engagement, activation, retention, experimentation, virality, and session depth through data-driven product decisions, detailed workflow design, and rapid execution.

Own Glean’s Core Experience product strategy and roadmap across homepage, mobile, desktop, browser extension, SDK, navigation, notifications, and settings. Partner with engineering, design, data, growth, Search, and Chat teams to deliver polished, cohesive user journeys. Drive engagement, retention, collaboration, onboarding, and experimentation through customer research, analytics, A/B testing, and detailed workflow and interface design. Translate ambiguous opportunities into measurable, shippable experiences for enterprise users.