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As a Software Engineer on the Insights team, you will build data pipelines, backend services, and improve user targeting platforms, ensuring metrics for Glean's AI products are accurate and aligned. You'll collaborate with various teams and enhance insights dashboards for effective usage-based pricing.

Design and manage evaluation datasets, develop evaluation pipelines, score assistant quality using LLMs, and build observability for AI agents.

Drive new business growth in major accounts by developing strategies, researching customer objectives, and closing sales while delivering revenue targets.

Develop and launch user-facing features, oversee feature implementation, architect scalable REST APIs, and mentor junior engineers.

Design, build, and improve ML systems and infrastructure, mentor junior engineers, and write maintainable code in a customer-focused environment.

The role involves leading strategic customer escalations, ensuring effective communication and resolution through cross-functional collaboration, and enhancing escalation management processes.