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Manage and triage customer support tickets, execute SOP-driven workflows, coordinate follow-up with cross-functional teams, document actions clearly, escalate when needed, and identify process improvements to maintain reliable day-to-day support operations.

Lead customer education, robot certification, and store community programs to drive adoption, engagement, and advocacy for Simbe’s Tally platform. Build scalable certification, onboarding, events, and advocacy pipelines, partner cross-functionally, measure program KPIs, and iterate based on customer feedback to support retention and expansion.

The VP, Client Strategy leads Simbe's mid-market portfolio, focusing on senior client relations and strategic execution with a hands-on approach in driving growth and analytics.

The Robotics Software QA/Test Engineer will ensure software quality through testing practices, monitor test robots, triage issues, and improve testing tools.

The Engineering Leader will oversee software and data teams, ensuring product delivery and operational excellence in robotics and IoT systems.

As a Senior Robotics Software Engineer, you will maintain and improve the Tally software stack, develop new software packages, enhance autonomy and navigation, and assist in DevOps and CI/CD processes.

As a Software Engineer, you will develop and maintain the Tally software stack, enhance robot navigation and autonomy, and support CI/CD processes.

The Technical Support Analyst investigates and resolves customer issues related to robotic and software systems, leveraging automation, scripting, and collaboration with internal teams to improve operational efficiency and issue resolution processes.

The Robot Operations Analyst monitors the Tally robot fleet, troubleshoots issues, automates detection and remediation tasks, and collaborates with cross-functional teams to ensure operational reliability and service quality.

Manage the full deployment lifecycle for retail locations, coordinating installation, network setup, configurations, and troubleshooting, while building automation and ensuring quality.