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The IT Business Analyst bridges business stakeholders and technology teams across product development, sourcing, manufacturing, inventory, distribution, retail, eCommerce, and customer service. Responsibilities include requirements gathering, process mapping, functional documentation, data and KPI analysis, system testing, user acceptance testing, project support, issue resolution, training, and change adoption. The role supports ERP, eCommerce, product lifecycle management, and warehouse systems while improving data integrity, operational efficiency, customer experience, and profitability.

Supports assigned key accounts by monitoring EDI reports, retrieving and processing orders, coordinating inventory and shipments, managing backorders, answering phone and chat inquiries, handling returns and warranty authorizations, correcting order errors, and communicating pricing, availability, delivery updates, and product information. Requires multitasking across computer programs, customer service skills, clear communication, basic mathematics, and familiarity with footwear, apparel, and accessories.

Develop and maintain responsive, accessible front-end interfaces using HTML, CSS, JavaScript, and related technologies. Test, debug, and optimize websites, emails, and applications while collaborating with designers, developers, marketers, agencies, and content teams. Support CMS-based e-commerce websites, online marketing initiatives, SEO, reporting, and multiple web projects. Ensure W3C and WCAG compliance, cross-browser compatibility, performance, and usability.

Creates high-impact graphic solutions for product launches, marketing campaigns, packaging, catalogs, advertising, trade shows, digital channels, corporate communications, and social media. Collaborates with marketing and cross-functional teams, translates objectives into creative strategies, manages design assets, coordinates print production and factory artwork distribution, maintains brand consistency, meets timelines, and manages project budgets.

Makes outbound and inbound sales calls, secures customer orders, upsells products, promotes new styles and promotions, develops new business, supports assigned territories, maintains sales reporting, and collaborates with outside sales and internal teams to meet customer expectations and sales goals.

Provide on-site B2B sales support and fittings, promote the CustomFit program, assist sales team to reach goals, address customer objections and complaints, and collaborate with account and inside sales teams.

Provide on-site B2B sales support by assisting fittings, promoting the CustomFit program, building customer relationships, resolving complaints, and collaborating with account and inside sales teams. Frequent travel and product advice for safety footwear are required.

Provide on-site B2B sales support by assisting fittings, promoting the CustomFit program, educating customers on safety footwear, building relationships, resolving complaints, and supporting sales goals alongside account teams.