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Provides remote product and technical support for customers using Net Health software. Responsibilities include troubleshooting application issues, researching solutions, updating software dependencies, managing email and phone cases within service-level guidelines, escalating complex issues, documenting feedback, conducting follow-ups, and participating in product training. Some evening, weekend, and holiday coverage is required.

Provides end-user technical support for Net Health software applications. Responsibilities include diagnosing and resolving client issues, troubleshooting software dependencies and system problems, escalating unresolved cases, responding to email and phone inquiries, documenting resolutions, maintaining knowledge-base content, and collaborating with internal teams. The role also requires product training, follow-up communication, effective case management, and support for both technical and non-technical users.

Lead and manage the client relationship team to drive retention, satisfaction, and account growth. Implement processes, tools, and account plans; analyze client metrics; serve as escalation point; collaborate with sales, product, and operations to resolve issues and align services to client needs.

The Sales Development Representative identifies new opportunities within a sales territory, partners with Account Executives, and conducts outreach to schedule meetings with qualified prospects.

Respond to product support questions from clients, analyze software issues, provide resolutions, and ensure high-quality client interactions. Mentor junior staff and drive process improvements for enhanced client satisfaction.

Manage a moderate portfolio of healthcare SaaS clients post-implementation as the primary contact to drive adoption, satisfaction, renewals, and upsells. Conduct business reviews, monitor client health, resolve routine issues and escalate complex matters, collaborate with Support/Product/Implementation, maintain CRM records, and support RCM/billing needs.

Lead product ownership and business analysis for State & Payer Solutions, translating payer policy and regulatory requirements into product and analytical specifications. Own backlogs, define epics/features/user stories, collaborate with Engineering and Data Science, validate analytics and reporting, support sales/RFPs, and mentor peers to deliver value-based care software and reporting solutions.

Senior individual contributor who designs and automates secure, scalable AWS platform foundations, CI/CD pipelines, and database performance tuning. Owns infrastructure as code (CDK/CloudFormation), GitLab CI pipelines, observability, cost optimization, security guardrails, and documentation while collaborating with Security, App Dev, and SRE teams.

Produce on-brand B2B content across blog, email, web, social, and campaign assets; apply SEO fundamentals and brand voice; collaborate with marketing, product, and creative teams; manage multiple projects to meet deadlines; incorporate SME input and editorial feedback to improve content quality and performance.