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Provides technical and product support to field service teams, customers, clients, and distributors for medical device services. Responsibilities include answering support calls, triaging service requests, researching solutions, processing parts orders, reviewing work orders, maintaining product knowledge, updating CRM/CMMS records, and coordinating service, maintenance, calibration, repair, scheduling, and logistics activities.

Manage accounts receivable processes, respond to vendors and internal managers, research account information, contact customers regarding outstanding payments, arrange payment plans, record collections, update account details, and prepare financial reports or balance sheets as needed. The role also requires accurate data entry, accounting software knowledge, organizational skills, and proficiency with Microsoft Office and Excel.

Perform preventive maintenance, troubleshooting, calibration, and repairs on biomedical and scientific equipment. Use diagnostic and test tools, interpret schematics, document service activity in Microsoft-based systems, manage service work orders, and occasionally travel to customer sites.

Traveling clinical educator provides on-site training, configuration, and go-live support for critical care monitors; delivers end-user education, documents interactions, maintains product competency, meets vendor credentialing, and manages travel and reporting requirements.

Oversee product operations, commercial support, and service delivery to ensure scalable product management, consistent service quality, and improved operational processes. Coordinate launches, support pricing/contract processes, monitor KPIs, lead Product Operations Specialists, and drive continuous improvement and reporting.