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Maintains, repairs, installs, calibrates, and troubleshoots medical and biomedical equipment. Documents service activities, interprets schematics and manuals, manages work orders, spare parts, back orders, and shipping needs, and supports customers through equipment instruction. Requires electronics, mechanical, pneumatic, hydraulic, software-interface, regulatory, and biomedical knowledge. The role involves substantial standing, walking, kneeling, tool use, lifting, and occasional nationwide overnight and weekend travel.

Perform preventive maintenance, troubleshooting, calibration, and repairs on biomedical and scientific equipment. Use diagnostic and test tools, interpret schematics, document service activity in Microsoft-based systems, manage service work orders, and occasionally travel to customer sites.

Traveling clinical educator provides on-site training, configuration, and go-live support for critical care monitors; delivers end-user education, documents interactions, maintains product competency, meets vendor credentialing, and manages travel and reporting requirements.

Schedule and coordinate onsite services for healthcare customers: confirm inventory, dispatch and track work orders and parts using Salesforce/ServiceMax/EMSAR, route technicians, manage travel, monitor dashboards, ensure SLAs, perform level 2 work-order reviews, and liaise with field teams and vendors.

Coordinate project activities for internal and external customers: track performance vs. contracts, assist with resource planning and quoting, document and follow up on tasks, support client playbook development, and provide proactive customer service with guidance from senior coordinators.

Oversee product operations, commercial support, and service delivery to ensure scalable product management, consistent service quality, and improved operational processes. Coordinate launches, support pricing/contract processes, monitor KPIs, lead Product Operations Specialists, and drive continuous improvement and reporting.