Serves as the front desk’s first point of contact for clients, visitors, employees, and prospective clients. Responsibilities include greeting visitors, answering and routing calls, distributing mail and faxes, managing visitor access and employee badges, supporting employee recognition and identification processes, ordering office supplies, maintaining confidentiality, and assisting with administrative tasks.

Manages employee credentialing, compliance training, curriculum development, and training content for support staff. Oversees Training Specialists, tracks competency and education completion, evaluates training effectiveness, conducts audits and orientations, addresses noncompliance, and partners with Human Resources and program leadership. The role also serves as a liaison to external auditors and ensures training programs meet regulatory, licensing, accreditation, and person-centered standards.