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Manage and maintain escrow accounts, analyze escrow financial data, and facilitate disbursements for taxes, insurance, MIP/PMI and related obligations. Perform escrow analyses, ensure regulatory and company policy compliance, resolve account issues, and collaborate with internal teams to support borrower and investor needs.

Manage complex investor reporting and agency relationships (Fannie Mae, Freddie Mac, Ginnie Mae), prepare daily and monthly reports, process loan transfers, reconcile custodial accounts, analyze servicing transactional data for compliance, drive process improvements, and serve as subject-matter expert for investor reporting and escalations.

Lead day-to-day Quality Assurance operations for mortgage servicing: manage QA specialists, develop sampling/scorecards, report results, drive remediation, coach staff, and ensure compliance with policies and service-level expectations.

The Sr. Business Controls Manager oversees risk assessments, enhances operational processes, collaborates on issue management, and implements control improvements across business units.

Perform in-depth assessments of complex and high-risk loan accounts, identify risks, recommend and implement resolution strategies, manage account status, prepare records and reports, and coordinate with internal and external stakeholders to ensure compliance and optimize loan performance.

Administer interim servicing for retail and correspondent loans, manage first payment collection and application, borrower communications, escrow reconciliation, investor transfer notices, ensure RESPA compliance, support transaction desk overflow, and improve borrower experience during loan boarding.

Perform detailed reviews and analyses of special loan accounts (including default and modification cases), assess documentation and account status, identify risks, recommend solutions, and collaborate with cross-functional teams to resolve unique loan situations while ensuring regulatory compliance and company policy adherence.

Manage an Escrow team responsible for payment of property taxes, homeowner and mortgage insurance, and escrow operations. Develop efficiency and compliance strategies, resolve escalations, manage workflows, lead performance improvements and projects, mentor staff, and collaborate cross-functionally to improve customer satisfaction and departmental results.

Proactively solicit and sell correspondent and brokered residential mortgage products in a fast-paced call center. Use provided and purchased leads to guide borrowers through refinance and purchase loan application processes, explain product structures, maintain regulatory compliance, and meet production and quality goals while using LOS and customer contact software.

The Senior Business Strategy Manager will enhance operational efficiency, define processes, support project execution, and drive revenue and cost savings across departments.