The Fay Group is a fully integrated real estate and mortgage services firm, bringing together the strength and expertise of two complementary holding companies – Fay Financial and Genstone Holdings. Since its founding in 2008 as a special servicer, The Fay Group has grown into a diversified enterprise overseeing more than $46 billion in assets on behalf of over 50 institutional clients. Powered by data, technology, and a team of 1,100+ professionals across 10 U.S. locations, the organization delivers coordinated solutions across the full spectrum of real estate and lending services – including loan servicing, property management, mortgage originations, renovations, and insurance.
From asset creation and loan management to renovations and real estate brokerage services, The Fay Group offers end-to-end capabilities under one platform. This comprehensive approach delivers flexibility, transparency, and performance across multiple asset classes, supporting both clients and customers in all market and interest rate environments.
This role proactively supports deployment of learning experiences that impact how Fay builds people capabilities as a competitive advantage.
The Learning Specialist is responsible for administration of the Learning Management System (LMS) and deployment of online learning. This includes managing configuration of curriculum, deployment of courses, enrollment of learners within the LMS, troubleshooting and reporting on all related data. The position also manages the reconcilement of data with UKG and Active Directory.
In addition, the Learning Specialist effectively assists the design, development, and implementation of learning programs at Fay. Key responsibilities include training coordination, managing logistics, developing learning aids, survey management, and enrollment administration. The role manages the collection, reporting, analysis of all learning programs, processes, participation, and related metrics.
Qualifications Include:
- Bachelor's degree (or equivalent experience) in Business Management, Human Resources, or related field; High school diploma/GED required.
- Previous experience as LMS Administrator, Training Coordinator, Training Support, or similar roles preferred.
- Prior experience utilizing project management skills; demonstrated project management experience.
- Demonstrated experience in developing training and/or communication materials and collateral.
- Working knowledge and interest in training preferred.
- Experience with varied feedback/survey tools, methods, and reports preferred.
- Proficiency in MS Word, Excel and PowerPoint; experience working with learning or HRIS databases.
- Strong verbal and written communication skills
- Strong interpersonal skills
- Advanced organizational skills with the ability to manage multiple projects
- Collaborative work style; high team-orientation
- Open to change; agile; high learning agility
- Strong analytical skills coupled with sound judgement
- Strong problem-solving abilities
- Ability to analyze and interpret data to identify opportunities and propose solutions
- Self-directed; comfortable working with ambiguity and uncertainty
- Strong attention to detail; strong compliance orientation; high quality of work product
- Ability to prioritize; effective time management
- Self-directed; ability to proactively ask questions and surface issues/ concerns
- Strong business acumen; strong fiscal and technical aptitude
- High degree of professional maturity, integrity, and ability to maintain confidential data and information
Submit Your Resume to Learn More
Featured Benefits
- Medical, Dental and Vision Insurance
- Company Paid Life Insurance
- Disability Insurance
- Pet Insurance
- 401k Program with Employer Matching
- 3 Weeks Paid Time Off (PTO)
- Paid Holidays
- Wellness Initiatives
- Employee Assistance Program
- Eligible for Hybrid Work Schedule with Remote Flex Days
Compensation
- The hourly range for this position is between $26.44 to $36.06 hourly
- This position is eligible for an annual discretionary bonus
Fay Cares!
The Fay-Genstone Foundation was established to fulfill the philanthropic mission of The Fay Group employees to serve the communities in which they live and work. Our employees make voluntary contributions to the Foundation. Each quarter, their contributions are donated to organizations focused on improving education opportunities, combating poverty, and supporting military service members and first responders.
At Fay, we believe that the best ideas come from having a team that is diverse in backgrounds, experiences, and perspectives. We strive to ensure each of our employees feels valued, respected and included, and is presented with equal opportunities to be successful. Fay is an equal-opportunity workplace. The Fay Group and affiliated companies participate in E-Verify. For more information go to www.dhs.gov/E-Verify.
Equal Opportunity EmployerThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Skills Required
- Bachelor's degree or equivalent experience in Business Management, Human Resources, or a related field
- High school diploma or GED
- Previous experience as an LMS Administrator, Training Coordinator, Training Support Specialist, or in a similar role
- Demonstrated project management experience and project management skills
- Experience developing training materials, communication materials, and collateral
- Working knowledge of and interest in training
- Experience with feedback and survey tools, methods, and reporting
- Proficiency in Microsoft Word, Excel, and PowerPoint
- Experience working with learning or HRIS databases
- Strong verbal and written communication skills
- Strong interpersonal and collaborative team skills
- Advanced organizational skills and ability to manage multiple projects
- Strong analytical, problem-solving, and data interpretation skills
- Ability to work independently, prioritize tasks, manage time, and operate amid ambiguity and change
- Strong attention to detail and compliance orientation
- Strong business acumen, fiscal and technical aptitude
- Professional maturity, integrity, and ability to maintain confidential information
What We Do
Founded in early 2008 to address challenges created by the growing housing crisis, our company is committed to providing innovative servicing solutions for both performing and non-performing mortgages. Until recently, the existing traditional mortgage servicers were adequately able to handle the mortgages under their care. The functioning premise of their servicing models was a high volume, low delinquency approach. However, in the last two years, due to many factors, residential mortgages have begun experiencing unprecedented levels of delinquency. As a direct result, many servicers quickly found themselves overwhelmed and unable to effectively manage the resulting complications. We conducted an exhaustive analysis of the existing mortgage servicing industry and gained valuable insight into the short-comings of current mortgage servicers. Realizing that even adapting an existing approach was wrought with immense challenges including legacy portfolio issues and unproductive corporate cultures, we decided to build a new model from the ground up, the focus of which would be to benefit both the homeowners and the lenders.
