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Leads cargo claims operations, managing a portfolio of 90+ active and complex high-value claims. Responsibilities include claim investigation, documentation, negotiation, salvage and recovery decisions, insurance coverage administration, regulatory reporting, deadline management, process improvement, and mentoring claims staff. The role works with customers, shippers, carriers, consignees, and agents while ensuring accurate and compliant claim resolution.

Researches and resolves LTL carrier invoice discrepancies, billing exceptions, accessorial charges, and freight-bill disputes. Validates charges against pricing agreements, tariffs, shipment records, and documentation; communicates with carriers and internal teams to secure corrections and credits. Tracks disputes through resolution, maintains records, identifies recurring billing issues, supports audits and process improvements, and helps ensure accurate customer billing.

Lead ATG’s Talent Acquisition function by managing and coaching recruiters, overseeing executive and corporate searches, and partnering with leadership on workforce planning. Own the ATS and recruiting technology stack, including Greenhouse configuration, CRM workflows, pipelines, scorecards, reporting, integrations, and user administration. Establish scalable recruiting processes, compliance practices, data standards, and training while using recruiting metrics to improve performance across a distributed workforce.

Lead and develop Capacity Sales Representatives, manage team performance, strengthen carrier relationships, and support transportation capacity decisions. The role involves monitoring metrics, negotiating carrier rates, ensuring regulatory compliance, improving processes, analyzing freight market trends, coordinating with Account Management, and resolving carrier and customer challenges.

Support Account Managers by maintaining carrier relationships, negotiating rates and schedules, ensuring carrier compliance, analyzing service-level results, reporting client requests, and escalating performance issues.

Support account managers by maintaining carrier relationships, negotiating rates and schedules, ensuring carrier compliance, analyzing service-level data, researching loads, reporting client requests, and escalating performance issues to Carrier Relations Manager.

Drives revenue growth for LTL transportation services by prospecting new customers, conducting face-to-face sales meetings, developing territory strategies, negotiating proposals, and maintaining customer relationships. The role requires extensive travel throughout an assigned territory, collaboration with operations and pricing teams, pipeline management, forecasting, and consistently meeting sales targets.

Provide legal counsel for commercial contracting across agent, carrier, and vendor relationships. Draft, negotiate, and manage contracts; assess legal risk; develop templates and playbooks; oversee contract lifecycle and recordkeeping; advise leadership on policy and strategy; supervise paralegal/contract staff; manage litigation and transactional matters.

Designs, delivers, and evaluates training programs and workshops to improve employee competencies in business development and customer relations. Supports software systems, onboards new hires, assesses performance, tracks attendance and outcomes, conducts load audits, and maintains Armstrong Academy accreditation to drive employee growth and process improvements.

Responsible for generating revenue by maintaining a pipeline, making cold calls, and cultivating customer relationships in the 3PL industry.