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Leads operations and governance for Wells Fargo’s Pega Customer Decision Hub platform. Responsibilities include configuration management, ruleset versioning, deployment and release coordination, production support, incident triage, root cause analysis, platform upgrades, and operational improvements. The role partners with Product, Technology, Analytics, Decision Science, and Operations teams to maintain platform reliability, support customer decisioning capabilities, and communicate deployment readiness, risks, and production status.

Supervise customer service representatives handling inquiries, complaints, and disputes while ensuring timely, compliant, high-quality resolution. Improve policies, procedures, controls, staffing, and customer service processes. Resolve customer and colleague issues, manage people and financial resources, collaborate with internal partners, and mentor direct reports. Support hiring, talent development, customer satisfaction, and risk mitigation within a hybrid banking contact center environment.

Leads a district branch network across the Greater Twin Cities area, developing Branch Managers, driving deposits, credit, investment, and relationship growth, and ensuring strong customer and employee experiences. Translates strategy into branch execution, manages talent pipelines and staffing, coaches leaders, monitors performance insights, resolves escalated concerns, and maintains risk, compliance, and operational discipline. Requires regular travel across the assigned geography and collaboration with Wealth, Business Banking, Home Lending, Operations, HR, and Talent Acquisition teams.

Leads mortgage and consumer lending portfolio valuation, cash flow, forecasting, profitability, and risk analytics. Evaluates pricing, pull-through, fallout, prepayment, capital markets execution, securitization economics, and interest-rate scenarios. Develops models, dashboards, reporting, and recommendations for senior leadership while partnering with Finance, Risk, Treasury, Mortgage Capital Markets, and business teams on portfolio optimization and Home Equity capabilities.

Build customer relationships in a branch setting, identify financial needs, recommend banking products and services, open accounts, process service requests and credit applications, handle cash transactions, and make referrals. The role requires compliant service, digital banking support, proactive outreach, teamwork, Spanish-English bilingual communication, Saturday availability, language assessment completion, and SAFE registration.

Provides banking and teller support across multiple branches, builds customer relationships, opens accounts, processes service requests and credit applications, promotes relevant financial products, and makes referrals. The role requires cash handling, compliant transaction processing, digital tool adoption, proactive customer outreach, flexibility across branch locations, teamwork, and adherence to risk and regulatory standards. Travel is required throughout the assigned Rio Grande Valley geography, including Saturday availability.

Leads underwriting, financial analysis, structuring, negotiation, execution, and portfolio management for complex credit transactions secured by alternative investments. Evaluates borrowers, guarantors, financial statements, tax returns, fund structures, and collateral. Partners with bankers, legal, risk, and operations teams, advises clients, monitors portfolio risks, drives strategic initiatives, and mentors underwriting staff while supporting growth, profitability, and risk objectives.

Leads a Wells Fargo branch team, driving customer relationship growth across deposits, lending, credit cards, investments, and banking solutions. Responsibilities include hiring, coaching, performance management, customer engagement, partnership with internal sales teams, digital banking education, operational risk management, compliance, and talent development. The role requires completion of a Branch Manager Readiness Program unless currently serving as a Wells Fargo branch manager.

Build customer relationships and support everyday banking needs through account openings, service requests, credit applications, cash handling, and proactive outreach. Identify customer needs, recommend banking products and digital tools, make referrals, maintain compliance, and collaborate with branch teammates. The role requires Saturday availability, SAFE registration, sound judgment, and accurate service in a regulated branch environment.

Provides personalized banking support across multiple branch locations, including account openings, service requests, credit applications, cash handling, customer outreach, product referrals, and digital banking guidance. Builds customer relationships, identifies financial needs, ensures compliant service, manages risk controls, and collaborates with branch teams. Requires flexibility to travel throughout the assigned geography, work Saturdays, and support both teller and banker activities.