Wells Fargo is seeking a Customer Service Associate Manager to join the EveryDay Banking Department as part of Consumer and Small Business Banking Operations (CSBBO) Customer Service. Learn more about our career areas and lines of business at wellsfargojobs.com/careers.
In this role, you will:
- Supervise Customer Service Representatives in internal and external customer inquiries, complaints, and disputes resolution tasks and processes to ensure timely completion, quality, and compliance in customer service
- Identify opportunities for customer service improvement, policy and procedure enhancement, and risk control development in customer service
- Make daily supervisory and tactical decisions and resolve issues related to customers and colleagues, as well as staffing requirements under direction of customer service management, leveraging interpretation of policies and procedures
- Collaborate and consult with internal partners, relationship managers, and colleagues to ensure customer satisfaction
- Interact directly with external customers
- Manage allocation of people and financial resources for customer service
- Mentor and guide talent development of direct reports and assist in hiring talent
Required Qualifications:
- 4+ years of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- 1+ years of leadership experience
Desired Qualifications:
- Experience with Everyday Banking policies and procedures
- Adaptable and flexible coaching style which takes into account the needs and learning styles of a diverse team
- Experience assessing the adequacy of policies, procedures and processes (includes compliance and operational controls within a large complex organization)
- Effective organizational, multi-tasking, and prioritizing skills
- Experience with Consumer and Small Business Banking Operations (CSBBO) Customer Service.
- Excellent verbal, written, and interpersonal communication skills
- Knowledge and understanding of call center operations in the financial services industry.
- Ability to lead during times of ambiguity and change.
- Ability to recruit, retain, and grow high potential talent/teams.
- Ability to develop partnerships and collaborate with other business and functional areas.
- Experience with systems such as CIV, Workday, HR tools, SAMP tickets, Jabber, Hogan.
- Intermediate Microsoft Office (Word, Excel, Teams, PowerPoint and Outlook) skills
Job Expectations:
- Work Schedule: 10:00 am - 7:00 pm Sunday/Thursday Off
- Department hours of operation are 7am - 7pm CST., Monday - Saturday. Hours and days may change based on business needs.
- 5% Ability to travel
- This position offers a hybrid work schedule
- This position is not eligible for Visa sponsorship
Location:
- 3201 N 4th Ave Sioux Falls, SD
Required location for this position is listed above. Candidate must reside within a reasonable commute to the site location. Relocation assistance is not available for this position.
Posting End Date:
12 Oct 2026
*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
#BI-Hybrid
Skills Required
- 4+ years of customer service, financial services, or contact center experience, or equivalent experience, training, military experience, or education
- 1+ years of leadership experience
- Experience with Everyday Banking policies and procedures
- Adaptable and flexible coaching style for diverse teams
- Experience assessing policies, procedures, processes, compliance, and operational controls
- Organizational, multitasking, and prioritization skills
- Experience with Consumer and Small Business Banking Operations Customer Service
- Excellent verbal, written, and interpersonal communication skills
- Knowledge of call center operations in the financial services industry
- Ability to lead during ambiguity and change
- Ability to recruit, retain, and develop high-potential talent and teams
- Ability to develop partnerships and collaborate with business and functional areas
- Experience with CIV, Workday, HR tools, SAMP tickets, Jabber, and Hogan
- Intermediate Microsoft Office skills, including Word, Excel, Teams, PowerPoint, and Outlook
- Ability to reside within a reasonable commute of Sioux Falls, South Dakota
Wells Fargo Compensation & Benefits Highlights
-
Retirement Support — Retirement offerings are highlighted by a strong 401(k) with employer matching and added options like after‑tax contributions and an employee stock purchase plan, supporting long‑term savings. These features are presented as competitive elements of the total rewards package.
-
Healthcare Strength — Medical, dental, and vision coverage are described as comprehensive, often starting on day one for eligible employees, with HSAs/FSAs, wellness incentives, and mental health resources available. Specialized care options, including fertility support, further enhance the health offering.
-
Parental & Family Support — Paid parental leave of notable duration is available from the start of employment, alongside adoption/surrogacy/fertility programs. Caregiving and backup care resources deepen the family-oriented support.
Wells Fargo Insights
What We Do
Wells Fargo & Company (NYSE: WFC) is a leading financial services company that has approximately $2.2 trillion in assets. We provide a diversified set of banking, investment and mortgage products and services, as well as consumer and commercial finance, through our four reportable operating segments: Consumer Banking and Lending, Commercial Banking, Corporate and Investment Banking, and Wealth & Investment Management. Wells Fargo ranked No. 33 on Fortune’s 2025 rankings of America’s largest corporations. Our technology professionals drive innovation, information security, and big data analytics while maintaining a network that handles more than 12 billion customer interactions a year. Join us! Are you looking for more? Find it here. At Wells Fargo, we're more than a financial services leader – we’re a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed. We believe that a meaningful career is much more than just a job – it’s about finding all of the elements to help you thrive, in one place. Living the Well Life means you’re supported in life, not just work. It means having robust benefits, competitive compensation, and programs designed to help you find work-life balance and well-being. You’ll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. And we’re recognized for it — Wells Fargo continues to rank on the LinkedIn Top Companies lists of best workplaces “to grow your career.” All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. © 2026 Wells Fargo Bank, N.A. All rights reserved. Member FDIC.
Why Work With Us
We're known for our “Well Life” approach to supporting employees’ career aspirations, work-life balance, and mental and physical health. Wells Fargo continues to rank on the LinkedIn Top Companies lists of best workplaces “to grow your career.”
Gallery
Wells Fargo Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
