Top Tech Jobs & Startup Jobs

Provides Tier 2 phone and email support for complex 401(k) and IRA participant inquiries. Manages escalated cases, prioritizes support queues, protects sensitive information, and collaborates with Sales, Engineering, Operations, and Legal. Identifies customer trends and recommends product and process improvements while maintaining quality, response-time, and resolution benchmarks.

Design, build, test, and launch reliable, scalable business insurance products and AI-powered customer experiences. Partner with product, design, and cross-functional teams to iterate using feedback and metrics. Lead multi-quarter projects from scoping through delivery, communicate technical tradeoffs, and mentor engineers through pairing, code review, and knowledge sharing.

Lead full‑stack engineering work on tax experiences: design, build, test, and operate scalable systems for tax collection, payment, and filing. Drive technical strategy, mentor engineers, collaborate cross-functionally, prioritize long-term architecture, and apply AI tools to improve developer productivity and customer workflows.

Design and implement AI agents and Model Context Protocols to integrate enterprise systems (NetSuite, Zuora, Jira) with LLMs. Build secure, SOX-compliant automation and orchestration workflows, measure KPIs, and partner with Finance, IT, and Security to operationalize AI across enterprise applications.

Lead design and execution of AI-enabled workforce management forecasting, capacity planning, and data pipelines for CX. Build governance, dashboards, and predictive models, partner cross-functionally, monitor real-time alerts (PagerDuty), and provide staffing and hiring recommendations to optimize contact center operations.

Lead and grow a data science and analytics team supporting Growth product initiatives. Partner cross-functionally to shape strategy, design measurement frameworks, run experiments (A/B tests), and build AI/ML-powered product features. Balance hands-on analysis, rigorous evaluation, and executive-facing communication to drive product impact and scale.

Build and own Otto, Gusto's LLM agent platform end-to-end: runtime, tool/action layer, Rails/GraphQL backend, advocate-facing frontend, and eval/observability systems. Expand safe autonomous actions, work with LLMs and retrieval, partner with Product/Data/Design/CX, and mentor engineers to ship reliable agentic features.

Lead full-stack development for employer and employee tax account systems: design reliable backend APIs and data models, build automation and agency-integration pipelines, model jurisdiction-specific compliance rules, mentor engineers, partner with product and operations, and deliver scalable, test-driven solutions that ensure tax accuracy and reliability at scale.

Lead design and implementation of the Tax platform: build scalable, fault-tolerant systems, improve extensibility, mentor engineers, drive technical strategy and roadmap, collaborate cross-functionally, improve reliability/incident response, and build AI guardrails to safely leverage agentic LLMs for tax compliance.

Lead design, build, and operation of AI-powered Growth experiences (conversational onboarding and AI-driven email). Own technical strategy for an AI Voice Agent and ACE-powered email systems, design APIs and frontend/backends, partner cross-functionally, establish applied-AI engineering patterns, measure impact, and mentor engineers to improve product quality and responsible AI use.