Top Tech Jobs & Startup Jobs

Own and scale Gusto's VC and PE partnership strategy, building programmatic, high-leverage ecosystem motions. Lead partner portfolio decisions, design repeatable programs with Marketing/Events/Sales, track ARR and pipeline impact, and represent Gusto externally to drive founder and investor engagement.

Lead a team of 10–15 licensed benefits advisors through renewal cycles to drive retention, revenue growth, and exceptional customer experience. Coach for performance, run cross-functional projects to improve processes and tooling, integrate AI responsibly, and ensure compliance. Partner with Product, Sales, and Carrier Ops to optimize advisor workflows and customer outcomes.

Manages end-to-end onboarding for new enterprise and starter 401(k) plans, serving as the primary contact for plan sponsors and administrators. Guides clients through setup, tracks readiness and activation benchmarks, processes first contributions, resolves issues with internal teams, and proactively prevents delays. The role also surfaces client feedback, supports compliance-related questions, and uses AI tools to improve workflows and communications.

Manage a portfolio of high-value customers as their dedicated technical and payroll support advisor. Build trusted relationships, resolve payroll and benefits inquiries, educate customers on products, identify and mitigate churn risk, and advocate for customer needs internally. The role requires cross-functional collaboration, strong product and payroll expertise, effective communication, creative problem-solving, and responsible use of AI-assisted tools while maintaining compliance and data privacy.

Lead the configuration, optimization, and support of Workday HR and payroll solutions across HCM, Payroll, Absence, Time Tracking, Talent, and Compensation. Develop business processes, calculated fields, security roles, reports, dashboards, and testing strategies. Ensure data quality, audit readiness, release management, and system reliability while advising stakeholders, resolving complex issues, mentoring team members, and guiding best practices.

Own and improve Benefits Labs, an AI-powered system for intake, pilot governance, execution, measurement, evidence synthesis, and leadership recommendations. Build agents, automations, and workflows that scale operational change with minimal manual effort. Define success metrics, improve pilot quality, solve systemic process issues, coordinate cross-functional teams, influence decisions through data-driven narratives, coach Pilot Leads, and shape the future operating model for Benefits Labs.

Own inbound customer inquiries via phone (with email/chat flexibility), research complex benefits questions, collaborate cross-functionally to influence product, meet quality/productivity standards, and support peak-season overtime and blackout PTO periods.

Design and lead AI architecture for FP&A planning, forecasting, reporting, and analysis. Build ML-assisted forecasting systems and agentic workflows for variance commentary, scenario modeling, board narratives, and financial queries. Establish governed finance data foundations, auditability, human-in-the-loop controls, and AI evaluations. Evaluate planning and AI tools, partner with Finance, Data, and Engineering, mentor teams, and measure improvements in forecast accuracy, cycle time, analyst capacity, and decision speed.

Leads end-to-end recruiting for design and specialized technology roles, specializing in sourcing senior design talent and advising hiring leaders. Builds talent pipelines, uses data and AI to improve search strategy, delivers high-touch candidate experiences, partners cross-functionally, and supports Product Management, Data, and other technical searches. Also develops San Francisco’s design community through local events and relationship-building.

Resolve payroll tax notices for customers by researching discrepancies and tax laws, communicating with tax agencies, documenting cases, and collaborating with compliance and tax operations teams. Manage a daily queue, meet deadlines, explain complex issues clearly, use AI tools, and provide proactive customer support while identifying process improvements and escalating complex cases when needed.