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Drive sales growth by partnering with sales teams, assessing customer needs, designing tailored solutions, and delivering product demonstrations and technical presentations. Provide technical support throughout proposals and negotiations, collaborate with product and engineering teams, maintain client relationships, monitor industry trends, and represent the company at trade shows and conferences. The role requires cybersecurity or technical knowledge, strong communication skills, and willingness to travel.

Plan and execute manual testing for product releases, collaborate with developers on feature test plans, and advise on end-to-end and component-level automation testing. Investigate web applications across browsers and operating systems, use debugging tools, understand enterprise customer environments, and adapt testing plans to real-world use cases.

Manage strategic enterprise customer accounts, serving as the primary relationship contact and driving deployment, onboarding, training, adoption, renewals, and expansion. Partner with account executives, systems engineers, support, sales, and product teams to resolve issues, conduct business reviews, monitor engagement, and identify risks and opportunities. Develop customer-success frameworks, processes, and materials while gathering feedback to improve the platform and customer experience.

Own US security operations, leading incident response, cloud security posture management, vulnerability management, and FedRAMP continuous monitoring across commercial and GovCloud environments. The role includes triage, containment, investigations, remediation tracking, evidence collection, audit support, detection engineering, stakeholder communication, and post-incident reviews across AWS, GCP, and Azure.

Provide frontline IT support for hardware, software, identity, and access issues. Troubleshoot employee problems remotely and directly, own tickets through resolution or escalation, provision devices and onboard new hires, support macOS and Windows environments, maintain meeting rooms and shared equipment, and improve IT processes and user experience. The role requires strong communication, troubleshooting, prioritization, and familiarity with Okta or comparable identity and device management tools.

Build relationships with prospective customers as a Sales Engineer for Island’s enterprise browser and security platform. Lead discovery sessions, product demonstrations, proof-of-concepts, and technical objection handling. Translate complex cybersecurity, networking, and enterprise software capabilities into clear customer value while partnering with sales teams as a technical strategist, trusted advisor, and product champion. This is an open pipeline opportunity for future U.S.-based sales engineering roles.

Designs and maintains multi-cloud production infrastructure, CI/CD pipelines, Kubernetes deployments, AWS services, Terraform configurations, and monitoring tools. Troubleshoots production issues and improves product stability, security, and release efficiency while collaborating with a technical team on a FedRAMP project.

Drives technical engagement and enablement across partner channels for a cybersecurity and enterprise networking platform. Supports Channel Account Managers, trains partner sales engineers, delivers demos and technical sessions, leads roadshows, develops partner relationships, researches competitors, supports joint solutions, tracks deal metrics, and contributes technical credibility throughout partner sales cycles. The role requires collaboration with sales, marketing, product, vendors, and partners, with travel up to 50%.

Serve as the technical advisor for enterprise customers, guiding onboarding, deployment, configuration, troubleshooting, escalations, training, feature adoption, and operational maturity. Partner with Product, Engineering, Support, and Customer Success teams to resolve issues, communicate releases, optimize customer environments, and provide feedback influencing the product roadmap.

Provide technical support to enterprise customers and sales teams for an enterprise browser. Responsibilities include troubleshooting integrations and Windows applications, resolving issues through cross-functional escalation, documenting solutions, meeting SLAs, contributing product feedback, and supporting off-hours needs.