Top Tech Jobs & Startup Jobs

Own retention, adoption, renewals, growth, and outcomes for high-value mid-market SaaS accounts. Build executive relationships, lead success plans and business reviews, identify risks and expansion opportunities, and partner cross-functionally to solve customer challenges. Use AI and customer data to improve account intelligence, planning, workflows, and decision-making while validating outputs through human judgment.

Own technical and solution strategy throughout complex B2B SaaS sales cycles. Lead discovery, solution architecture, tailored demonstrations, technical evaluations, POCs, RFPs, security reviews, and integration discussions. Partner with Account Executives and internal teams to translate customer needs into measurable workplace outcomes. Use and validate AI tools for research, solution design, documentation, and workflow improvement while maintaining technical judgment and customer trust.

Own and expand a portfolio of strategic enterprise accounts through multi-year account planning, executive engagement, pipeline creation, complex deal management, and platform-level solution selling. Build relationships with C-level stakeholders, identify whitespace opportunities, shape value propositions, forecast accurately, and collaborate with Client Success, Product, and Solutions teams to drive adoption, measurable client outcomes, and commercial growth.

Own the strategy, vision, roadmap, discovery, execution, and measurement of workplace management and employee engagement products. Partner with Engineering, Design, Research, Marketing, Sales, Customer Success, and Support to identify customer problems, prioritize opportunities, leverage AI-enabled workflows, deliver product capabilities, and measure customer and business outcomes.

Owns the success, retention, renewals, and expansion of strategic enterprise SaaS customers. Builds executive relationships, leads onboarding and adoption, develops success plans, conducts QBRs, analyzes customer health and business outcomes, and partners cross-functionally to resolve issues and influence product direction. Uses AI and customer success platforms to predict risk, automate workflows, identify opportunities, and improve scalable customer success practices.

Build outbound pipeline into mid-market and enterprise accounts using ABX programs and AI-powered sales tools. Research and map stakeholders, personalize outreach, run cadences, qualify using MEDDPICC, and partner with AEs to accelerate pipeline and hit weekly/monthly targets.