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As a Senior Customer Success Manager, you will manage customer relationships, ensure product adoption, drive renewals and expansions, analyze customer journeys, and collaborate with various teams to enhance customer experience.

As a Principal Solutions Engineer at Cresta, you will partner with Sales Directors to demonstrate the value of the Cresta platform to potential customers. Your role will involve understanding customer needs, leading product demos, managing technical validation activities, and translating use cases into effective technical solutions. You will also provide insights to improve customer experience operations and develop financial business cases for proposals.

The Conversational AI Designer will lead the design and implementation of AI conversation models, collaborate with cross-functional teams, ensure AI model quality, and help customers use Cresta Opera for their AI solutions. Responsibilities include managing projects, developing virtual agents, and delivering enablement programs.