Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster. Born from the prestigious Stanford AI lab, Cresta's co-founder and chairman is Sebastian Thrun, the genius behind Google X, Waymo, Udacity, and more. Our leadership also includes CEO, Ping Wu, the co-founder of Google Contact Center AI and Vertex AI platform, & co-founder, Tim Shi, an early member of Open AI.
We’ve assembled a world-class team of AI and ML experts, go-to-market leaders, and top-tier investors including Andreessen Horowitz, Greylock Partners, Sequoia, and former AT&T CEO John Donovan. Our valued customers include brands like Intuit, Cox Communications, Hilton, and Carmax and we’ve been recognized by Forbes and Bain Consulting as one of the top private AI companies in the world.
Join us on this thrilling journey to revolutionize the workforce with AI. The future of work is here, and it's at Cresta.
About the Role:
At Cresta, shipping AI is only half the story. Deploying it successfully is where the real impact happens.
As an AI Deployment Manager, you’ll own the moment where cutting-edge AI becomes real-world results. You’ll lead customer deployments end-to-end, turning ambitious AI initiatives into live, adopted solutions that drive measurable business outcomes.
This role is perfect for someone who loves leading complex projects, working directly with customers, and seeing technology make a tangible difference. You’ll be hands-on, customer-facing, and deeply embedded in how Cresta delivers value at scale.
What Success Looks Like:
- Customers launch AI solutions that actually get used—and drive real business outcomes
- Deployments run smoothly, on time, and against clearly defined success metrics
- Customers leave deployment confident, excited, and ready to scale
- Internal teams rely on you to bring clarity, structure, and momentum to complex initiatives
- You consistently turn complexity into forward progress
Qualifications We Value:
- Experience leading technical or AI-driven SaaS implementations
- Strong project management skills paired with a consultative, customer-first mindset
- Comfort working with technical concepts, data, and analytics
- Ability to translate complex technology into clear, actionable plans
- Bias toward execution, outcomes, and ownership
- Thrives in fast-paced, high-growth environments
Why You’ll Love This Role:
- You’ll own some of the most visible and impactful work at Cresta
- You’ll work hands-on with cutting-edge AI used by leading enterprises
- You’ll partner deeply with customers and see the impact of your work firsthand
- You’ll collaborate with world-class teams across product, engineering, and GTM
- You’ll help define what “great AI deployment” looks like at scale
Perks & Benefits:
- Medical, dental, and vision plans designed to support you and your family
- Paid parental leave
- Monthly Health & Wellness allowance
- Work-from-home office stipend
- Lunch reimbursement for in-office employees
- Flexible PTO
Compensation at Cresta:
Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table.
The posted base salary range represents what we expect to pay for this role in a given location. Final offers are shaped by factors like experience, skills, education, and geography. In addition to base pay, total compensation includes equity and a comprehensive benefits package for you and your family.
Salary Range: $120,000 - $175,000 + Bonus + Equity
We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored. If you are uncertain whether you have been contacted by an official Cresta employee, reach out to [email protected]
Top Skills
What We Do
Cresta is for sales and customer service teams who need to close the performance gap between their top performers and the rest.
Our real-time expertise AI helps contact center agents unlock their full potential by uncovering expert behaviors from every customer conversation and amplifies them with real-time assistance and coaching.
By nudging best practices around objection responses, expectation setting, troubleshooting, and more: Cresta supercharges agents to focus on what really matters; their customer interactions.
Cresta brings together industry-leading AI experts, proven leadership, and top-tier investors including Sequoia, Andreessen Horowitz, Greylock Partners, Andy Bechtolsheim, Mark Leslie and Vivi Nevo.
