Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.
Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, Ping Wu, founded and led Google's Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.
Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.
About the role:
As the Senior Partner AI Enablement Manager, you’ll be responsible for building a world-class AI Receptionist partner ecosystem that drives revenue and successful customer outcomes by equipping our partners with the tools, skills, and confidence needed to position, sell, and deliver Cresta AI Receptionist effectively. You’ll own the strategy, roadmap, and execution for AI Receptionist partner enablement, operating with a high degree of autonomy and direct visibility with Partner Leadership.
You’ll work closely with Partner Leadership, Sales, Marketing, Product, and Engineering teams to design and deliver enablement programs that accelerate partner ramp, reinforce Cresta’s value throughout the partner motion, and ensure partners are set up to consistently execute high-quality customer engagements. Your focus will be on building an enablement program targeted at activating strategic technology partners on the Cresta AI Receptionist product.
The ideal candidate brings expertise in enablement program building for live facilitation (virtual and in-person) and scalable self-service enablement delivered through modern learning platforms. Success in this role means creating a program that allows partners to onboard faster and be better equipped to confidently position and execute with Cresta. By partnering closely with Product and Engineering, you will ensure partners stay aligned with evolving AI Receptionist capabilities and are equipped to confidently position, implement, and scale Cresta solutions.
- Own the AI Receptionist partner enablement strategy, roadmap, and success metrics
- Own, configure, and continuously optimize our learning platform to scale enablement across partner types
- Partner with partner pre-sales to build the go-to-market motion, including demos, platform customization, and partner-specific messaging
- Serve as the AI Receptionist subject matter expert for internal teams and partners in direct and partner sales motions, on behalf of the partner team
- Define and own the partner onboarding and enablement strategy, from first-touch ramp through certification
- Serve as the partner-facing authority on AI Receptionist and define the enablement programs that help partners position, implement, and support deployments
- Deliver scalable partner readiness programs through live workshops, certifications, self-service learning, and practitioner enablement
- Work closely with Partner Leadership to ensure enablement programs support broader partner objectives, drive measurable outcomes, and reinforce Cresta’s GTM strategy
- Track and report on partner readiness, certification attainment, partner engagement, and contribution to partner-sourced and partner-influenced pipeline
- Use data and direct feedback from internal stakeholders and partners to continuously improve programs, content, and delivery methods
- Partner with internal teams to measure training effectiveness and ensure ongoing messaging alignment
- Ensure partners can clearly articulate and execute on Cresta’s differentiated value within the AI Receptionist space and industry contexts
- Collaborate closely with Engineering and Product teams to translate technical capabilities and product recommendations into scalable, self-service enablement programs and assets for partners
- Work with Partner Leadership and Partner Sales to develop partner-specific enablement assets from existing direct sales materials, including pitch decks, talk tracks, objection handling, competitive guidance, and persona-based messaging
- Act as a trusted advisor to Partner Leadership and strategic partners, shaping use cases, positioning, and complex enterprise engagements
Qualifications We Value:
- 7+ years of experience in Solutions Engineering, Enablement, Customer Success, or similar roles
- 5+ years designing and running partner, channel, or sales enablement programs at scale
- 5+ years of experience working in the Contact Center space
- Experience building programs from the ground up in ambiguous, fast-moving environments
- Experience working with technology partnerships
- Desire to be a platform expert and provide technical guidance
- Ability to translate business requirements into technical solutions
- Proven ability to work cross-functionally with Sales, Product, and Engineering teams
- Executive-level communication skills, able to explain complex technical concepts clearly to diverse audiences, including partner and internal leadership
- Strong project management and organizational skills
Perks & Benefits:
We offer a comprehensive and people-first benefits package to support you at work and in life:
- Comprehensive medical, dental, and vision coverage with plans to fit you and your family
- Flexible PTO to take the time you need, when you need it
- Paid parental leave for all new parents welcoming a new child
- Retirement savings plan to help you plan for the future
- Remote work setup budget to help you create a productive home office
- Monthly wellness and communication stipend to keep you connected and balanced
- In-office meal program and commuter benefits provided for onsite employees
Compensation:
Compensation for this position includes a base salary, equity, and a variety of benefits. Actual base salaries will be based on candidate-specific factors, including experience, skillset, and location, and local minimum pay requirements as applicable. We are actively hiring for this role in USA, and offer competitive local pay and benefits. Your recruiter can provide further details.
Our use of AI in recruiting: We may use AI tools in our recruiting process, which require human review and oversight. If you have questions about our use of AI or wish to opt out, please contact [email protected] (if you are opting out, please use the subject ‘Opt-Out’ in your email).
Recording & AI transcription: We do not authorize candidates to record or use AI transcription of any interview by phone, notetaker app, AI glasses, or other device. Candidates may request an exception or accommodation for review during the interview process as needed.
Recruiting impersonation scams: We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored.
Skills Required
- 7+ years of experience in Solutions Engineering, Enablement, Customer Success, or similar roles
- 5+ years designing and running partner, channel, or sales enablement programs at scale
- 5+ years of experience working in the Contact Center space
- Experience building programs from the ground up in ambiguous, fast-moving environments
- Experience working with technology partnerships
- Ability to provide technical guidance and become a platform expert
- Ability to translate business requirements into technical solutions
- Proven ability to work cross-functionally with Sales, Product, and Engineering teams
- Executive-level communication skills and ability to explain complex technical concepts clearly
- Strong project management and organizational skills
What We Do
Cresta is for sales and customer service teams who need to close the performance gap between their top performers and the rest. Our real-time expertise AI helps contact center agents unlock their full potential by uncovering expert behaviors from every customer conversation and amplifies them with real-time assistance and coaching. By nudging best practices around objection responses, expectation setting, troubleshooting, and more: Cresta supercharges agents to focus on what really matters; their customer interactions. Cresta brings together industry-leading AI experts, proven leadership, and top-tier investors including Sequoia, Andreessen Horowitz, Greylock Partners, Andy Bechtolsheim, Mark Leslie and Vivi Nevo.
