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Supports organizational development initiatives through organization design, organizational analysis, stakeholder consultation, change management, communications, and adoption planning. The role leads small to midsize projects and workstreams within larger initiatives, analyzes qualitative and quantitative data, facilitates workshops, develops organizational structures and process materials, coordinates cross-functional implementation, and evaluates post-implementation outcomes.

Leads the strategic vision, roadmap, and delivery of Workday Payroll and custom payroll applications. Translates business and user needs into product strategy, prioritizes backlogs, defines metrics, oversees research and testing, and guides agile delivery. Partners with Finance, Engineering, UX, stakeholders, and third-party vendors to improve payroll capabilities, compliance, efficiency, and associate experience. Manages expectations, resolves impediments, communicates technical concepts, mentors junior team members, and supports talent development.

Provides advanced product and technical support, resolves escalations, troubleshoots complex issues, and partners with engineering, IT, vendors, and business stakeholders. Develops requirements, supports product and project lifecycles, identifies process and system improvements, and maintains knowledge bases and training materials. Provides senior-level guidance, trend analysis, vendor coordination, and after-hours or weekend on-call support, including support for VP-level users.

Secure and optimize enterprise network infrastructure through firewall lifecycle management, GlobalProtect VPN support, vulnerability remediation, incident response, monitoring, troubleshooting, and automation. Develop Ansible and Python workflows for threat defense, data collection, investigation, threat hunting, and user access management. The role also designs, configures, maintains, and monitors cybersecurity capabilities and supports onsite testing and deployments.

Develop, test, deploy, maintain, and support production software applications for Home Depot customers and associates. The role involves collaborating in agile processes, following engineering best practices, contributing to product configuration, security, resilience, performance tuning, and production monitoring. Engineers are expected to learn continuously, collaborate effectively, and help deliver team results.

Develops, configures, deploys, and supports secure, reliable, scalable production software. Collaborates with UX, engineering, product management, and agile teams; writes code and scripts for infrastructure automation, monitoring, testing, and resiliency; configures commercial solutions; and creates dashboards, logging, and alerting. The role also contributes to quality standards, change control, root-cause analysis, and continuous professional learning.

Supervises and coaches a contact center team to achieve customer service, productivity, quality, and operational goals. Responsibilities include scheduling, monitoring performance, training, hiring, evaluations, corrective action, reporting, troubleshooting, process improvement, and resolving escalated customer issues. The supervisor manages at least six direct reports, collaborates with contact center managers, and ensures timely delivery of products and services.

Supports Outside Sales Representatives by managing account portfolios, preparing quotes and sales orders, sourcing products, resolving customer and order issues, coordinating with vendors and internal teams, and providing post-sale follow-up. Owns projects throughout the sales cycle, maintains customer relationships, supports repeat business, and helps increase account growth and market share through consultative service and timely execution.

Supports Outside Sales Representatives in growing managed account portfolios. Provides consultative customer service, prepares quotes and sales orders, sources products, resolves issues, manages projects end to end, coordinates with vendors and internal teams, conducts post-sale follow-up, and maintains account relationships. Uses CRM, telephony, and retail systems to deliver timely solutions, increase repeat business, and support market share growth.

Build and own internal reliability engineering tools for developers, SREs, and operations teams. Develop, test, deploy, and operate production applications in GCP; automate infrastructure and operational processes; create monitoring, dashboards, logging, alerting, and incident responses; perform destructive and resiliency testing; support change control and ITIL practices; and apply AI agents to improve change hygiene and reduce incidents. Collaborate in agile teams while documenting operational procedures and supporting system reliability.