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Build production-ready proof-of-concepts, customized demonstrations, API integrations, technical sandboxes, and automation tools for enterprise customers. Lead technical validations, architecture reviews, and developer discussions while partnering with account teams. Apply JavaScript, Python, Node.js, REST/SOAP APIs, cloud infrastructure, LLMs, prompt engineering, and autonomous agent frameworks to solve customer problems and support Zendesk’s AI platform.

Drive enterprise revenue growth across the Bay Area by acquiring new customers, expanding AI and automation adoption, managing complex sales cycles, maintaining pipeline accuracy, building executive relationships, and closing high-value Zendesk deals. Develop territory and account plans, present ROI-focused business cases, collaborate with Customer Success, Solutions Engineering, and Product teams, and stay current on AI and customer experience trends.

The Enterprise Account Executive will drive revenue growth by acquiring enterprise customers, managing relationships, and expanding AI and automation adoption. Responsibilities include sales pipeline management, negotiating high-value deals, and collaborating across teams to deliver solutions.

Lead go-to-market strategy and execution for multi-product solutions and industries. Develop solution positioning, messaging, marketing collateral, sales enablement, and training programs. Partner with Product, Sales Enablement, and Field Marketing teams to translate complex capabilities into business value. Conduct competitive and buyer research, measure campaign performance, and optimize programs to drive cross-sell, upsell, pipeline, and revenue growth.

The role involves building and improving backend systems for real-time voice AI conversations, developing integrations, and enhancing platform performance and reliability.

Own the multi-year product strategy and roadmap for Salesforce and sales systems. Integrate AI features, redefine sales workflows, lead a Product/Architecture/Tech triad, align stakeholders, prioritize backlog, and define KPIs for adoption and business impact.

Drive enterprise revenue by acquiring new customers and expanding existing accounts. Manage complex, multi-month sales cycles with C-level stakeholders, create territory plans, leverage data and sales tools, negotiate and close high-value deals, and collaborate across teams to meet quarterly and annual quotas.

Design and implement backend services for real-time voice AI, integrating telephony, WebRTC/WebSockets, media servers, and AI speech services. Improve latency, reliability, observability, autoscaling, and failure recovery. Ship end-to-end features, address turn-taking and handoff challenges, and collaborate with product, design, and ML teams.