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Manage and develop a team focused on continuous improvement in business processes by analyzing and implementing operational enhancements across Zendesk's customer operations.

The Senior Operations Manager will enhance product development operations, implementing AI-first improvements, defining delivery metrics, and guiding teams in Agile practices using Jira.

The role involves building and improving backend systems for real-time voice AI conversations, developing integrations, and enhancing platform performance and reliability.

As a Senior Backend Engineer, you will design and maintain data connectors, build resilient data pipelines, and collaborate on analytics infrastructure for AI products at Zendesk.

The Revenue Recognition Manager ensures ASC 606 compliance, advises on revenue recognition, analyzes data, improves processes, and supports financial reporting and audits.

The Senior Sales Operations Analyst will enhance sales operations for AI products, ensure data accuracy, automate processes, and collaborate across teams to drive efficiency and growth.

The SMB Account Executive will drive revenue growth by acquiring new SMB customers and managing relationships using AI-driven strategies.

Lead global Total Rewards strategy including compensation, equity, benefits, compliance and executive pay. Modernize delivery with analytics, automation and AI, present to executives/Board, mentor a Total Rewards team, and scale programs and governance across jurisdictions.