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Own enterprise customers’ AI adoption roadmaps from deployment through expansion. Advise executives on AI strategy, coordinate Product, Services, Sales, Success, and partners, and lead solution design, implementation support, and risk escalation. Track adoption, automated resolution, retention, and expansion metrics to drive measurable outcomes. Develop success plans, promote responsible AI and compliance, and translate Zendesk AI capabilities into sustainable business value.

Supports Global Revenue Operations through process improvement, automation, AI-driven optimization, UAT, system workflow documentation, data analysis, data migrations, billing account setup, and enablement materials. The intern works with systems including Stripe, Zuora, Salesforce, CPQ, and Zendesk Support while collaborating across Finance, Accounting, Sales, and Legal.

Finance and Strategy Interns analyze financial results, build forecasting models, manage budgets, prepare P&L reporting, identify risks and opportunities, automate processes, and support executive decision-making through cross-functional analysis.

Lead the design, development, scaling, and operation of enterprise data platforms, services, and pipelines. Own mission-critical systems, deliver complex multi-team projects, build analytics solutions, and improve data delivery processes. Partner with architects, engineers, analysts, data scientists, and business stakeholders to create reliable, observable, secure, and governed platforms. Provide technical leadership, evaluate technologies, establish engineering best practices, mentor engineers, and guide technical decisions across teams.

Own technical sales strategy for enterprise Zendesk engagements, designing agentic AI workflows, integrations, secure cloud architectures, demonstrations, and proofs of concept. Build reusable accelerators and API components, lead technical discovery, advise executive and engineering stakeholders, support systems integrators, and influence product roadmaps. The role requires strong software, cloud, API, AI/ML, and enterprise infrastructure expertise, plus 30%–50% travel.

Own enterprise customers’ multi-year AI adoption roadmaps, serving as a strategic advisor and engagement lead. Coordinate Product, Professional Services, Sales, Success, Engineering, and partners to deliver safe, scalable Zendesk AI deployments. Track adoption, resolution, retention, and expansion metrics; mitigate risks; support renewals; and drive measurable business outcomes. Advise executives on AI strategy, responsible AI, compliance, and operational excellence while translating technical capabilities into customer value.

Leads Zendesk’s Marketing Analytics function, setting the measurement strategy across reporting, attribution, forecasting, experimentation, data quality, and ROI analysis. Manages and develops an analytics team, builds scalable dashboards and analytics products, partners with Finance, Sales, Data, Product, and Marketing leaders on planning and investment decisions, and communicates actionable insights to executives. Establishes governance and trusted data practices while advancing self-service and agentic analytics capabilities.

Leads marketing strategy translation into priorities, operating plans, measurable outcomes, and execution rhythms. Drives planning, forecasting, pipeline pacing, budgeting, resource discussions, executive reviews, and cross-functional coordination. Builds operating frameworks and analyzes performance to identify trade-offs and improve growth. Partners with Marketing Operations, Analytics, Finance, Sales Operations, Product, and regional teams while facilitating decisions, accountability, and process improvements.

Leads Zendesk’s Marketing Operations function, including funnel and campaign operations, journey orchestration, marketing technology, process optimization, and team development. Owns the operating model, technology roadmap, governance, data quality, automation, performance visibility, vendor relationships, and cross-functional alignment. The role connects marketing strategy with scalable execution, improves pipeline and customer growth, and communicates operational recommendations and investment trade-offs to senior leadership.

The SMB Account Executive will drive revenue growth by acquiring new SMB customers and managing relationships using AI-driven strategies.