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The Manager of Process Optimization leads continuous process improvement efforts in the sleep resupply business, focusing on enhancing revenue, operational excellence, and best practices across call center functions.

Manage territory sales of enteral nutrition and equipment to hospitals, oncology and rehab centers, and referral sources. Educate referral sources and patients on enteral feeding, set up and deliver equipment and supplies, track activity in Salesforce, maintain patient census, conduct community/vendor events and in-services, resolve service issues, and follow infection control and documentation procedures.

Respond to inbound and outbound customer inquiries to drive revenue: promote products, explain benefits, facilitate physician communication, resolve concerns, record and verify patient/customer data, provide follow-up, and contribute to sales/contact metrics.

The Corporate Contracts Counsel manages contract review and negotiation, advises business teams on risks, and mitigates legal issues in corporate transactions.

Generate leads and build relationships with physicians and referral sources to meet monthly sales targets for respiratory and durable medical equipment. Conduct educational in-services, provide clinical follow-up and patient reporting, maintain territory sales presence, and use data-driven strategies to grow business.

Field sales role selling enteral nutrition and related supplies to hospitals, oncology and rehabilitation centers and home tube-fed patients. Responsibilities include developing referral sources, conducting in-services and vendor events, patient education and monitoring, tracking activity in Salesforce, maintaining patient census, delivering equipment and supplies, and resolving service issues.

Lead and coach an inside sales team to meet call center quality and productivity targets. Oversee agent workload, train new hires, implement process improvements, and support initiatives to drive business performance and positive customer experiences.

Lead and drive continuous process improvement initiatives across Safety, Quality, Training, and Productivity. Design and implement standardized processes, run self-directed improvement projects, quantify opportunities through analysis, liaise with senior leadership, and build training to support process adoption. Heavy project management and change management responsibilities with travel up to 50%.

Sell enteral nutrition products and services to hospitals, oncology and rehab centers, and referral sources. Provide patient education and care for home tube-fed patients, perform territory sales activities, conduct in-services, attend vendor events, manage patient admits/census, record sales/deliveries, and maintain confidential patient information.

Manage O2R/ODS department operations including time and attendance oversight, training and onboarding, performance reviews, commission calculations, reporting, team motivation, hiring interviews, handling employee relations, leading meetings, and extensive email communication with field and management.