The Role
Handles inbound pharmacy calls, communicates order status with patients and center staff, places refill and special orders, updates patient records and addresses, tracks shipments, inactivates accounts, and meets performance metrics while complying with Board of Pharmacy regulations.
Summary Generated by Built In
Job Summary & Responsibilities
The Pharmacy Srvc Assoc - Virtual is responsible for performing daily, routine tasks in the pharmacy such as answering the phone, responding to customer requests, data entry, record maintenance, and other clerical duties.
JOB FUNCTIONS
- Answers inbound calls to the Pharmacy
- Communicates with Patients regarding their medication orders, including verifying order status
- Responds to requests and communicates with Lincare Center staff regarding patient medication orders
- Places medication refill order in computerized system at patient request
- Assesses customer compliance with physician orders
- Answers questions and provides customer education regarding products/services, within Board of Pharmacy Regulations
- Submits requests for special orders as needed
- Tracks medication packages in various vendor systems such as UPS
- Researches order status and delivery at patient or center request
- Inactivates patient accounts in computerized system
- Processes patient address changes, ensuring accurate address information
- Responsible for meeting specific performance objectives related to number of calls handled, orders processed, time on call, and time entering information in computerized system, etc.
- Complies with Board of Pharmacy rules and regulations
Education
- High School Diploma or General Education Degree (GED), Required
Work Experience
- Minimum of one-year clerical/office, Required
Knowledge, Skills, and Abilities
- Strong phone, verbal and written communication
- Problem solving
- Proficiency in Microsoft Office applications
- Adequate typing skills (typically 30 -- 40 wpm)
- successfully complete Pharmacy Technician Training program and obtain Pharmacy Technician Registration within required timeframe
- For Med4Home positions Pharmacy Technician License is required in state of jurisdiction
- This position requires use of your own equipment
- Internet Service Type: Cable or Broadband
- Network Firewall on the Internet Connection
- Connection Type: Wired to ISP Modem
- Latency to Florida or Tennessee Data Centers / Ping: < 30ms
- Download Speed: Minimum 80 Mbps
- Upload Speed: Minimum 10 Mbps
- Monitor Size: Minimum 20" Dual Monitors
- Processor Speed: Minimum 1.5 GHz -- Preferred 2.0 GHz
- Main Memory (RAM): Minimum 8GB
- Free Disk Space: Minimum 1GB
- Keyboard: Wired (Wireless not supported)
- Mouse: Wired (Wireless not supported)
- Audio: USB Headset (Bluetooth/AUX not supported)
- Network Connector: Wired Ethernet
- Webcam
- OS Version: Windows 11 (Other OS like ChromeOS/Linux/MacOS not supported)
- OS Update: Automatic
- Antivirus: Automatic updates, always scan mode
- Windows Firewall (Enabled)
- Supported Browsers: Chrome, Edge (Preferred)
- HIPAA compliant workspace (Room with a door)
- Functional work surface (Desk) and chair
- Distraction-free environment
Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities. Employees can also qualify for comprehensive medical, dental, and vision coverage, as well as paid time off, retirement savings, tuition reimbursement, and other benefits. There are also a generous employee referral program and a wide array of employee discounts to take advantage of.
Skills Required
- High School Diploma or GED
- Minimum of one-year clerical/office experience
- Strong phone, verbal, and written communication skills
- Problem-solving skills
- Proficiency in Microsoft Office applications
- Typing speed approximately 30-40 WPM
- Successfully complete Pharmacy Technician Training program and obtain Pharmacy Technician Registration within required timeframe
- For Med4Home positions: Pharmacy Technician License required in state of jurisdiction
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The Company
What We Do
Lincare is a leading supplier of respiratory-therapy products and services for patients in the home. You can learn more about our extensive suite of products and services by visiting our website. Everywhere we operate, Lincare is working to be a partner in patient care by providing high-quality services and supplies, promoting patient education, and building strong relationships with patients, physicians, families and caregivers. Services we offer include: Oxygen Therapy Nebulizer Therapy Sleep Therapy Ventilator Therapy Enteral Therapy Pediatric Services Caring Responders Long Term Care Disease Management Programs and More!
