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Provides client relationship and investor services support for alternative investment products. Handles inbound and outbound inquiries, researches and resolves issues, processes investor account transactions, oversees service quality, manages escalations, and collaborates with internal teams. The role also supports process improvements, service efficiency, client satisfaction, and ongoing professional development.

Process and review superannuation administration tasks, including applications, contributions, beneficiary updates, payments, withdrawals, insurance changes, and investment switches. Maintain accurate member records, resolve queries with advisers and internal teams, meet service-level and regulatory requirements, manage operational risks, and identify process improvements. The role requires strong organization, attention to detail, communication, analytical ability, and proficiency in Microsoft Office.

Develop and execute product strategy, messaging, launches, and lifecycle management for enterprise products. Analyze customer needs, market opportunities, competition, financial feasibility, and industry trends. Define product requirements, target prospects, and sales enablement strategies while partnering with architecture, development, marketing, and other teams. Lead complex projects, establish processes and best practices, advise junior professionals, and oversee products from conception through retirement.

The Data Operations Supervisor oversees asset management client services, leading data operations and client discussions to enhance service delivery and best practices.

Drive partnership sales to existing Black Diamond clients by developing third-party relationships, coordinating pipeline and marketing activities, supporting deal strategy, collaborating with Product teams on integrations, and partnering with field sales and relationship managers to achieve annual contract value goals.

Own the strategy, roadmap, and outcomes for an enterprise intelligent automation product area. Lead discovery through launch and iteration, define requirements, prioritize trade-offs, engage customers and market stakeholders, and track adoption, revenue, retention, and customer impact. Partner with engineering, design, research, data, marketing, sales, support, and executives to deliver zero-to-one products and drive measurable business outcomes using AI-enabled product practices.

Drive new business for SS&C Intralinks by prospecting, managing qualified opportunities through the full sales cycle, conducting discovery, demonstrating solution value, maintaining Salesforce pipeline activity, building client relationships, and meeting or exceeding sales quotas. The role sells SaaS solutions to alternative investment clients through inbound, outbound, relationship-based, and event-driven channels.

Coordinate new investor-services client launches and conversions, analyze fund data, manage reporting validation, and support due diligence and regulatory requests. Build client relationships, resolve escalated service issues, lead departmental initiatives, and drive continuous efficiency improvements. Provide coaching, training, and leadership to the Investor Services team while maintaining high-quality service and meeting operational deadlines.

The Account Executive develops new business with alternative investment and financial services organizations. Responsibilities include prospecting target accounts, building decision-maker relationships, leading solution discovery, presenting Intralinks solutions, negotiating contracts, managing Salesforce pipeline forecasts, meeting sales quotas, and collaborating across sales teams. The role requires strong alternative investments knowledge, software or technology sales experience, excellent communication skills, industry-facing business development, and 40% travel.

The Lead Supply Chain Economics Analyst provides analytics support and insights to senior leadership, develops revenue performance metrics, and collaborates with partners to enhance pharmacy network strategies using advanced analytics and AI technologies.