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Administer and analyze leave requests (FMLA, state, military, company-specific), determine eligibility and benefits per client plans and regulations, communicate decisions to claimants and clients, track documentation, and meet quality and service standards.

Analyze and establish FMLA and other unpaid leave claims, determine eligibility and certification per client plans and regulations, track documentation, communicate decisions to claimants and clients, maintain quality standards, provide excellent customer service, and perform additional duties as assigned.

Establishes and analyzes FMLA and other unpaid leave claims to determine eligibility and benefits per client plans and regulations. Maintains documentation and claims system coding, communicates decisions to claimants and clients, and ensures compliance with quality and service standards.

Analyze leave requests and determine paid leave benefits based on client plans and federal/state regulations. Establish and track FMLA claims, calculate and process payments/adjustments, communicate decisions with claimants and clients, maintain documentation and client relationships, and meet service standards.

Provide general office administration support: type form letters, maintain and locate claim files, process packets, perform data entry, prepare spreadsheets/documents, answer phones, manage supplies and mail/faxes, print reports, and support quality programs and other assigned duties.

Support and lead an Operations Support Services team to meet SLAs: assign workload, resolve technical and quality issues, conduct audits and training, escalate and report high-visibility items, and implement process improvements.

Provide clerical support to claims staff: set up and enter new claims, update notes/diaries, process payments and mail, prepare letters/reports, answer phones, schedule medical appointments, and perform other assigned office tasks.

Review and evaluate residential and commercial contents inventories for replacement cost and actual cash value, apply policy limitations, prepare reports and correspondence, process replacement receipts, support quality programs, and communicate professionally with colleagues, customers, and insureds.

Investigate admiralty/ship-related claims by inspecting loss sites, interviewing parties, collecting statements and records, running background checks, evaluating medical and wage claims, and producing detailed reports to advise adjusters and clients.

Manage first-party property, casualty and/or medical reimbursement claims: determine coverage, adjudicate settlements up to authority, coordinate investigations, negotiate complex/high-value claims, work with underwriters/clients, handle high volumes of calls/correspondence, document files, and meet quality and production goals.