By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.
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ServiceNow HR Application AnalystOverview
We are seeking a mid-level ServiceNow HR Application Analyst to support and evolve our HR Service Delivery (HRSD) platform, with a strong focus on the Employee Center (ESC). This role is designed for someone ready to step beyond execution into solution ownership and decision-making, helping shape how HR services are delivered through ServiceNow.
Key Responsibilities
- Own configuration and ongoing enhancement of ServiceNow HRSD modules
- Design and optimize the Employee Center experience
- Analyze requirements and make solution design decisions
- Configure workflows, Flow Designer automations, and platform logic
- Evaluate configuration vs. customization trade-offs
- Troubleshoot complex issues and guide resolution strategies
Required Skills & Experience
- Experience with ServiceNow HRSD
- Strong Employee Center (ESC) configuration experience
- End-to-end configuration expertise
- Ability to make independent configuration decisions
Technical Growth & Awareness
- JavaScript exposure in ServiceNow
- Portal/widget scripting awareness
- Interest in deeper development skills
Soft Skills
- Strong analytical thinking
- Confident communicator
- Ownership mindset
-documentation
Preferred Qualifications
- ServiceNow CSA (certified system administrator)
- HRSD certification (service delivery)
What Sets This Role Apart
A stepping-stone to senior level with real solution ownership.
As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is $80,000-85,000 annually. A comprehensive benefits package is offered including but not limited to, medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits.
Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.
If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.Skills Required
- Experience with ServiceNow HRSD
- Employee Center (ESC) configuration experience
- End-to-end ServiceNow configuration expertise
- Ability to make independent configuration decisions
- Configure workflows, Flow Designer automations, and platform logic
- Troubleshoot complex issues and guide resolution strategies
- JavaScript exposure in ServiceNow
- Portal/widget scripting awareness
- Strong analytical thinking
- Confident communicator
- Ownership mindset
- Documentation
- ServiceNow CSA (Certified System Administrator)
- HRSD certification
Sedgwick Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Sedgwick and has not been reviewed or approved by Sedgwick.
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Leave & Time Off Breadth — Generous paid time off and paid holidays are emphasized, with PTO accruals increasing with tenure. Paid parental leave and caregiver support further expand time-off coverage.
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Healthcare Strength — Medical, dental and vision coverage is complemented by telemedicine and a personal health concierge. Wellbeing supports such as diabetes and weight-management programs, fertility services, and robust mental-health access (coaching, therapy, psychiatry) broaden care.
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Parental & Family Support — Paid parental leave and caregiver support are offered alongside family-forming resources. Fertility services and adoption assistance reinforce family-oriented benefits.
Sedgwick Insights
What We Do
From our modest beginnings as a regional claims administrator, Sedgwick has grown into a leading global provider of technology-enabled risk, benefits and integrated business solutions with 31,000+ colleagues, located across 80 countries. Through innovative product development, organic business development and strategic acquisitions, Sedgwick’s offerings continue to evolve beyond claims processing to meet the current and future needs of our clients. Our approach to delivering quality service in areas such as workers’ compensation, liability, property, disability and absence management goes far beyond just managing claims—we aim to simplify the process and reduce complexity, making it easy and effective for everyone involve.
Why Work With Us
We stay tuned into what our colleagues want and need and deliver a world-class colleague experience that demonstrates how much we value their unique contributions to our business. You’ll see and feel what it’s like to work for a company that’s committed to doing the right thing – for those we serve, for our planet and for each other.
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