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Lead operational and technical functions for assigned offices, ensuring compliance, staffing, training, budget/P&L management, claims quality, and performance. Manage 50–99 colleagues, support sales coordination, and drive office-level policy and reporting.

Adjudicate California workers' compensation claims by investigating case details, determining benefits due, negotiating settlements within authority, communicating with claimants/clients, reporting to excess carriers, and resolving claims within service expectations and client requirements.

Adjudicate workers' compensation claims for specified Southeastern jurisdictions, investigate exposures, negotiate settlements within authority, communicate with claimants/clients, and report to excess carriers while meeting service and client requirements.

Adjudicate workers' compensation claims for designated jurisdictions by investigating exposures, negotiating settlements, communicating with claimants/clients, and reporting to carriers while meeting service and client requirements.

Manage a caseload of basic to highly complex insurance claims within authority, mentor account staff, investigate and resolve claims, apply jurisdictional and medical knowledge, manage litigation and ensure compliance while minimizing financial liability.

Adjudicate low-level workers' compensation claims, determine compensability and benefits, monitor reserves, document files, communicate with claimants/clients/medical contacts, process routine payments/prescriptions, and support more complex claims and quality programs under supervision.

Review and monitor water mitigation estimates and final billing for accuracy; assess mitigation handling per claim; interact with mitigation vendors to confirm proper mitigation and adjust estimates based on loss facts; identify vendor trends, share best practices, and support quality programs.

Lead strategic oversight of a Large National Client General Liability program, aligning litigated and non-litigated operations, performance management, analytics, client stewardship, and improvement initiatives. Oversee claims managers and supervisors, translate data into actionable insights, coordinate with stakeholders and executive leadership, and support quality programs. Manage hiring, colleague development, and cross-functional operational coordination. Travel as required.

Manage complex workers' compensation claims from investigation through resolution, including reserve setting, benefit payments, litigation management, subrogation/recoveries, vendor coordination, and client/claimant communication. Negotiate settlements, ensure statutory filings, and use cost-containment strategies to achieve timely, compliant claim outcomes.

Analyze leave requests and establish FMLA claims; determine eligibility and paid leave benefits per client plans and laws; calculate and process payments/adjustments; track documentation, communicate decisions to claimants and clients, and maintain professional client relationships.