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Provide administrative support to property management team: handle communications, maintain records and reports, manage calendars and meetings, build relationships with clients, tenants, and vendors, and support day-to-day office operations.

Manage a portfolio of customer accounts to drive timely collections, investigate and resolve billing discrepancies and unapplied cash, partner with internal teams to remove collection barriers, maintain detailed collection notes, support month-end AR close and reconciliations, and improve AR processes and automation.

Manage relationships with association boards and homeowners, attend board meetings and inspections, prepare annual disclosures and financial packages, review monthly financial reports, and recommend capital expenditures to maintain community operations and appearance.

Manage inside sales territory to generate new account revenue and meet sales targets. Prospect and qualify leads via outbound calls, email, APM and web research; maintain pipeline in Salesforce, coordinate with branch and regional leadership, support proposals/RFPs, and collaborate with operations and marketing to execute sales plans and promotions.

Provide administrative support to Community Association Managers: manage correspondence, prepare and distribute meeting materials and notices, handle mailings, maintain records and financial postings, track proxies/quorums, attend annual meetings, and perform related office tasks. Requires strong communication, organization, and time-management skills.

Provide administrative support to the property management team by handling communications, maintaining records, preparing reports, managing calendars and meetings, and building positive relationships with clients, tenants, and vendors to ensure smooth day-to-day operations.

Provide centralized accounting support for community associations: process payments, review and approve monthly financial statements, handle AR/AP corrections, manage client transitions and recurring charges, answer manager and board inquiries, prepare journal entries and reconciliations, and attend board meetings as needed.

Provide administrative and front-office support to Community Managers for HOA communities: greet clients, maintain homeowner and board communications, schedule and prepare meetings, assist with financial report analysis and monthly reports, coordinate vendors and maintenance, attend firm meetings, and perform other tasks to support community operations.

Supervise day-to-day administration of a homeowners association: attend board meetings, perform inspections, manage vendor and ARB processes, prepare meeting and financial packages, maintain records in C3, oversee AP/AR and staff per management agreement, and serve as primary liaison to homeowners and the Board.

Provide clerical and administrative support to Community Manager(s): prepare meeting packages and mailings, update association and homeowner records in C3, process mail/print/scan, assist with ARB applications and on-site inspections, issue key fobs/pool passes, support delinquency monitoring and vendor/board communication, and produce homeowner communications.