The Role
Provides part-time administrative support for an HOA community, including greeting residents and vendors, responding to inquiries, issuing passes and key fobs, managing mail, maintaining databases and records, coordinating homeowner communications, and scheduling maintenance vendors and board meetings.
Summary Generated by Built In
Job Summary & Responsibilities
CMC, an Associa company is hiring a Part Time Administrative Assistant to supports its HOA community in Glen Burnie, MD.
Work schedule: MWF, 9am - 5pm.
Daily responsibilities:
- Meet and greet homeowners, residents, members of the Board of Directors, maintenance vendors and contractors.
- Research and respond to inquiries in-person, by phone, and email.
- Activate and issue pool passes, parking passes, and key FOBS.
- Receive, sort, log, and distribute mail and packages.
- Data enter and update information in the database; record and track documents and information.
- Manage all correspondence to homeowners, to include HOA violation notices, updates on community news and events, updates on maintenance projects, reminders of HOA rules and regulations, and scheduling monthly board meetings.
- Assist with maintenance requests and work orders; schedule and coordinate maintenance vendors and contractors for work to be done onsite.
- Other duties as requested.
Pay rate: $20-$22 an hour.
Preferred Qualifications- 2+ years of administrative and clerical support experience. in community association, apartment management, leasing, vacation rental, hotel, or hospitality.
- Customer service driven and team oriented with a consultative approach when assisting others.
- Excellent communication skills (written and oral) and conflict resolution techniques.
- Effective project management skills; ability to prioritize and manage multiple projects in various stages of completion and communicate with all parties involved.
- Well versed in Microsoft Office Suite (Word, Excel, Outlook).
Skills Required
- 2+ years of administrative and clerical support experience, preferably in community association, apartment management, leasing, vacation rental, hotel, or hospitality settings
- Customer service orientation and team-oriented consultative approach
- Excellent written and oral communication skills
- Conflict resolution skills
- Project management skills with the ability to prioritize multiple projects and communicate with stakeholders
- Proficiency with Microsoft Office Suite, including Word, Excel, and Outlook
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The Company
What We Do
With more than 200 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 10,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.
