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Leads complex PMO governance, operational transformation, implementation methodology, capacity planning, and organizational change initiatives across CXG Services. The role modernizes processes through AI-enabled automation, evolves delivery toward a platform model, develops executive reporting, coordinates cross-functional programs, improves governance and scalability, and advises leaders on operational effectiveness.

Build core experiences for bank administrators and customers by developing streamlined user flows, robust APIs, and third-party integrations. The role emphasizes clean, documented, tested code; system design; error handling; performance; domain-driven design; microservice architecture; and technical guidance through code reviews. Candidates will primarily work with front-end technologies while contributing to backend services in an agile Scrum environment.

Build and maintain core digital banking experiences for bank administrators and customers. Responsibilities include developing user flows, robust REST APIs, backend services, and third-party integrations such as Plaid and SendGrid. The role emphasizes clean, tested, documented code, system design, error handling, logging, domain-driven design, microservice architecture, agile Scrum practices, architectural decision-making, technical guidance, and code reviews.

Leads complex digital banking software implementations, including configuration, testing, customer onboarding, troubleshooting, cutover readiness, and launch activities. Coordinates customers, vendors, and internal teams across multiple concurrent engagements; maintains implementation documentation, issue tracking, and billing records; communicates progress and risks; supports process improvements; and mentors less experienced specialists. Requires strong implementation, testing, stakeholder management, and root-cause analysis skills, with up to 20% travel.

Leads complex customer implementation and onboarding programs for digital banking solutions. Manages schedules, milestones, risks, dependencies, stakeholder communication, Jira workflows, documentation, and customer relationships across concurrent engagements. Coordinates Delivery, Technical Services, Product, Customer Success, and external teams to ensure successful outcomes. Identifies process improvements, escalates issues, supports operational scalability, and mentors less experienced program managers.

Build and maintain data lakes, data warehouses, and modern data pipelines for a multi-tenant SaaS platform. Design end-to-end data processes, write pipeline and infrastructure code, conduct design reviews, optimize performance, monitor systems, support data governance, and troubleshoot scalability and security issues. Collaborate with technical and business stakeholders, mentor junior engineers, evaluate technologies, document platform architecture, automate testing, and participate in on-call rotation.

Configures and implements digital banking products and third-party integrations for client onboarding and enhancement projects. Troubleshoots technical issues, validates configurations, executes testing, documents implementation activities, and supports post-go-live stabilization. The role coordinates with project managers, vendors, product, engineering, support, and client stakeholders while managing multiple technical priorities. It also contributes to process improvements, knowledge sharing, and implementation best practices.

Supports the quote-to-cash process by validating deal requests, configuring pricing, preparing quotes and order forms, maintaining CRM and CPQ records, coordinating contracts, and responding to Sales inquiries. The role generates deal desk reports, tracks approvals, applies pricing and discount policies, supports complex deals, and contributes to process improvements. It collaborates with Sales, Revenue Operations, Legal, Finance, and Accounting while developing SaaS commercial and deal support expertise.

Leads complex deal structuring, pricing, approvals, and quote-to-cash optimization for enterprise and strategic accounts. Partners with Sales, Finance, Legal, and Revenue Operations on contract terms, deal economics, revenue recognition, forecasting, and governance. Improves deal desk processes, playbooks, approval matrices, and workflows while mentoring junior analysts and influencing cross-functional initiatives, product launches, and pricing changes.

Manage complex commercial agreements throughout their lifecycle, including drafting, reviewing, negotiating, executing, amending, and interpreting contracts. Advise business units on negotiation strategy, contractual risks, and approved positions. Partner with Legal and cross-functional teams, resolve disputes, improve contracting processes and playbooks, maintain contract records and reporting, support SOX and M&A initiatives, and mentor contracts professionals.