Sr. Implementation Specialist

Alkami is the digital sales and service platform provider for U.S. banks and credit unions. Our unified Platform integrates onboarding, digital banking, and data and marketing—each solution can stand alone, but together they deliver more—to help institutions onboard, engage, and grow relationships. As the future shifts toward Anticipatory Banking, we help data-informed bankers meet the moment with technology that drives action.

Founded in 2009, we continue to be recognized for our intentional culture and tremendous growth (Best Place to Work in Fintech; Best & Brightest to Work For Nationally; and Comparably’s Best Company Culture, Best Career Growth, Best Engineering Team, and Best Places to Work in Dallas, among others). We’re building a culture where each Alkamist can perform to their highest potential, and we’re always on the lookout for the best and brightest minds. If you’re ready to experience the power of alchemy - transforming the ordinary into the extraordinary - come join one of the fastest growing SaaS companies in the U.S.

As a remote-first company, most of our positions can be remote in the US, except for key roles, which will be indicated in the Job Title.

Follow us on Glassdoor and LinkedIn!

The Sr Implementation Specialist serves as an experienced implementation professional responsible for leading complex software configuration, testing, and customer onboarding activities across Alkami Digital Banking implementations. This role independently manages implementation execution for diverse customer environments, including onboarding and live-client work, coordinates cross-functional delivery efforts, and guides customers through configuration, testing, cutover readiness, and launch activities to ensure successful implementation outcomes and positive customer experiences. The position applies advanced product knowledge, troubleshooting expertise, and project coordination skills to resolve implementation challenges, support operational readiness, and improve implementation quality and efficiency. The Sr Implementation Specialist operates independently on complex engagements, contributes to process improvements, and provides functional leadership within assigned product or implementation ownership areas.

Essential Duties & Responsibilities 

● Lead complex software implementation activities by configuring and customizing Alkami products to support customer onboarding, testing, training, and launch readiness requirements across diverse implementation environments 

● Independently manage customer implementation engagements by coordinating configuration tasks, ticket-driven workflows, project milestones, and stakeholder alignment across customers, vendors, and internal teams throughout project execution 

● Guide customers through user acceptance testing and operational readiness activities by facilitating testing sessions, validating workflows, troubleshooting issues, and supporting implementation and cutover readiness requirements 

● Perform advanced functional and integration testing by analyzing system behaviors, validating configurations, documenting results, and resolving implementation-related discrepancies prior to deployment 

● Troubleshoot complex configuration, usability, and implementation issues by performing root-cause analysis, identifying corrective actions, and coordinating resolution efforts across technical, operational, and vendor stakeholders 

● Collaborate with customers and third-party vendors by gathering configuration requirements, validating implementation details, and ensuring external dependencies are aligned with project timelines and delivery objectives 

● Provide regular implementation updates to customers, vendors, and internal stakeholders by communicating project progress, issue resolution status, testing outcomes, and operational risks throughout implementation engagements 

● Track and manage implementation activities by maintaining visibility into configuration progress, testing milestones, issue escalations, and project dependencies across multiple concurrent implementations 

● Develop and maintain detailed implementation documentation by recording configuration settings, testing outcomes, issue logs, standard operating guidance, and customer and vendor communications throughout the implementation lifecycle 

● Support implementation-related billing coordination by accurately documenting add-on sales activities, validating billable work, and ensuring implementation-related charges are properly tracked and communicated 

● Serve as a subject matter expert for assigned Alkami products, integrations, or implementation functions by maintaining advanced knowledge, guiding delivery decisions, and supporting consistent execution across customer engagements 

● Collaborate with Product, Support, Engineering, and Implementation teams by communicating customer feedback, implementation trends, and operational challenges that influence process improvements and product enhancements 

● Manage multiple complex implementation priorities simultaneously by balancing customer needs, testing activities, issue resolution efforts, and project timelines across concurrent engagements 

● Contribute to operational improvement initiatives by identifying implementation inefficiencies, recommending workflow enhancements, improving documentation and testing practices, and supporting best-practice development that improves implementation scalability and customer experience 

● Support and mentor less experienced implementation specialists by providing guidance on testing methodologies, troubleshooting practices, customer and vendor communication strategies, and implementation procedures 

Recommended Experience & Education 

Minimum Years of Experience 

3–6 years of experience leading software implementations, customer onboarding activities, configuration management, testing operations, or technical consulting engagements within SaaS, fintech, banking technology, or related environments. 

Education Level Bachelor’s degree in Business, Information Systems, Information Technology, Communications, or a related field. 

Knowledge, Skills, & Qualifications 

Required 

● Advanced experience supporting software implementations, configuration management, and customer onboarding activities 

● Strong troubleshooting and root-cause analysis skills related to software configuration, testing, vendor coordination, and implementation issues across multiple customer environments

● Ability to independently manage complex implementation projects and competing priorities

● Experience facilitating user acceptance testing, functional validation, and operational readiness activities 

● Strong written and verbal communication skills with customer-facing and cross-functional stakeholder experience 

● Experience collaborating with customers, vendors, and technical teams to coordinate implementation execution 

● Ability to maintain detailed implementation documentation and operational tracking materials

● Strong organizational, analytical, and customer relationship management skills in fast-paced implementation environments 

New Logo 

● Ability to travel up to 20% to support implementation projects 

Preferred 

● Experience supporting fintech, SaaS, or digital banking implementation programs

● Familiarity with APIs, integrations, or technical onboarding concepts 

● Experience using Jira, Confluence, or similar project management, testing, issue tracking, and documentation platforms 

● Experience contributing to process optimization or implementation scalability initiatives

● Knowledge of software deployment, operational readiness, or change management practices

● Experience mentoring implementation specialists or supporting team knowledge-sharing activities

The salary range for this position is: $78,540 - $98,175Cool Things to Know

Not Just Any Company: Alkami has an awesome diverse and inclusive environment. We have a FUN culture and offer great benefits, including remote-first environment, unlimited paid time off, 401(k) with employer match, and more.

Work Authorization: We cannot offer employment sponsorship at this time. Candidates must be eligible to work in the US for full-time employment.

Recruiters: We are not looking for outside recruiting firms to help us in this search. Thank you for understanding.

Pay Transparency: As of January 1, 2023, new states and locales have enacted pay equity laws that require more pay transparency by employers in the following states: California, Colorado (effective January 1, 2021), Connecticut, Maryland, Nevada, New Jersey, New York, Ohio, Rhode Island and Washington.

The Important Stuff

Alkami Technology is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Alkami is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Alkami are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Alkami will not tolerate discrimination or harassment based on any of these characteristics. Alkami encourages applicants of all ages.

#LI-REMOTE