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Provide Level 2 network monitoring, advanced troubleshooting, incident remediation, and configuration support in a 24×7 NOC. Own escalated tickets, document root causes, produce reports, maintain network documentation, and create runbooks for Level 1 training.

Provide Level 2 network monitoring, advanced troubleshooting, and incident remediation in a 24x7 NOC. Support routers, switches, firewalls, VPNs, and load balancers; own Level 2 tickets, document root causes, produce operational reports, update network documentation, and create runbooks for Level 1 analysts. Work rotating shifts and support export-control eligibility requirements.

Operate and maintain Linux/Unix development, test, and production servers: patching, re-imaging, package management, monitoring, troubleshooting, and incident remediation. Own Level 2 tickets, perform root cause analysis, produce operational reports, maintain documentation and runbooks, and train Level 1 analysts. Support 24×7 rotating shifts and comply with export-control authorizations.

Provide Level 2 systems administration for development, test, and production servers with a Linux/Unix focus. Monitor network systems, troubleshoot hosts, install/upgrade software, re-image/debug servers, ensure compliance and licensing, produce operational reports, maintain system records, and create user how-to guides and training.

Provide Level 2 Windows-focused NOC support: administer and harden Windows servers, troubleshoot AD and connectivity issues, perform monitoring and patching, manage software/agents, own incident remediation, produce operational reports, maintain documentation, and train Level 1 analysts.

Perform Level 2 Windows systems administration for development, test, and production servers: troubleshooting AD and server connectivity, patching, re-imaging, GPO configuration, monitoring, incident remediation, reporting, documentation, and training Level 1 analysts.

Provide advanced Linux/Unix administration in a 24×7 NOC: troubleshoot OS/service/connectivity issues, perform re-imaging, patching, package management (yum/apt/rpm), monitoring, incident remediation, runbook creation, documentation, and train Level 1 analysts. Maintain compliance and operational reporting across development, test,and production servers; support rotating shifts.

Provide Level 2 Windows-focused NOC systems administration for development, test, and production servers: re-imaging, patching, GPO configuration, OS hardening, AD and connectivity troubleshooting, monitoring and proactive remediation, software/agent management, incident remediation with root cause analysis, reporting, documentation, and training/runbook creation for Level 1 analysts.

The Applications Architect Manager supervises technical personnel, oversees IT application management, ensures service delivery, and aligns strategies with business objectives, requiring extensive experience in IT and management roles.

Lead and independently manage multiple large, complex IT projects with cross-functional teams. Define and implement PM standards, resolve technical and business escalations, coordinate shared resources, and ensure projects deliver on time and within budget while meeting public sector compliance.