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Provide escalation-level technical support for Fortinet products (especially FortiGate), troubleshoot and reproduce customer issues in lab environments, analyze configurations, recommend fixes, manage case escalations and communications, educate customers, and collaborate with QA and development.

Design and deliver cloud security integrations and reference architectures for public clouds (focus on AWS). Build scripts, POCs, labs, and CI/CD-enabled solutions; advise product and field teams; produce documentation, trainings, and customer-facing artifacts to support cloud-enabled security services.

Provide centralized sales operations support across assigned districts: manage opportunity and quote lifecycles in Salesforce, maintain pipeline hygiene and forecasting accuracy, coordinate quoting with Deal Desk and Finance, perform month-end reconciliations (Oracle and POS), and support cross-functional channel communications without quota or prospecting responsibilities.

Provide end-to-end HR operations support for US employees, including onboarding/offboarding, Oracle HCM Cloud transactions, HR compliance and audits, employee experience programs, ticketing system support, special projects, and confidential HR administration.

Lead QA efforts for FortiADC by designing and executing manual and automated tests, building scalable network simulation frameworks, reproducing customer issues, performing root-cause analysis, and improving QA automation and test environments for networking and load-balancing features.

Drive regional revenue by managing and training Fortinet reseller partners, developing joint business and marketing plans (including MDF), aligning partner KPIs, and coordinating with sales, marketing, and engineering to meet quarterly and annual targets.

Support Sales for SLED accounts by qualifying technical leads, acting as primary technical resource on sales calls, resolving post-sales technical issues with support and engineering, and providing post-sales training. Focus on networking, security, encryption, and authentication technologies.

Design, provision, and execute end-to-end tests for Fortinet datacenter infrastructure. Create test plans, configure traffic generators, reproduce production topologies, run test cases, analyze results, and produce technical reports while collaborating with R&D, networking, and systems teams.

Provide advanced troubleshooting and escalation support for Fortinet products (especially FortiGate). Collect and analyze customer configurations and system information, reproduce environments in lab, recommend corrective actions, manage escalations to QA/dev, educate customers, and maintain communications until case closure.

Develop and test resilient, scalable multi-agent AI systems and RAG pipelines. Integrate agents with external tools and APIs, run LLM/RAG evaluations, write prompts, and support light model fine-tuning to improve network security product development efficiency.