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Supports and maintains IT systems, evaluates system operations, identifies user needs, recommends improvements, and serves as the liaison between users and engineering or development teams. The role performs day-to-day technical support under established procedures and supervision in a healthcare technology environment.

Designs, deploys, maintains, and supports complex enterprise WAN/LAN networks across a national Fortune 100 environment. Responsibilities include routing and switching, firewalls, VPNs, load balancing, network security, troubleshooting, capacity planning, upgrades, testing, documentation, vendor coordination, and technical project leadership. The role also requires consulting, problem management, change management, ITIL knowledge, and minimal travel for network analysis, upgrades, and customer consultations.

Leads enterprise technology innovation initiatives from discovery through delivery, including opportunity framing, concept validation, prototyping, pilots, and transition to scalable solutions. Owns delivery plans, milestones, risks, dependencies, stakeholder alignment, and success measures. Coordinates architecture, engineering, cybersecurity, data, product, operations, clinical, business, and vendor partners to ensure solutions are feasible, secure, scalable, supportable, and aligned with enterprise priorities.

Coordinates end-to-end medical transportation product implementations, including planning, system configuration, testing, training, go-live support, and post-implementation adoption. The role manages project plans, customer requirements, stakeholder communication, risk tracking, documentation, and issue resolution while collaborating with Product, Engineering, Operations, Sales, and Customer Success teams. Travel to client locations is required approximately one to two times monthly.

Research product and competitor capabilities, support equipment/system design, and develop production Java software. Collaborate with analysts, architects, and sales as technical liaison. Ensure business and non-functional requirements are met, write tests, work with messaging systems, databases, and DevOps tools, and deliver solutions within deadlines.

Provide client-facing IT support for healthcare clients focused on Revenue Cycle. Document and resolve inquiries via phone/email, perform root-cause analysis, escalate as needed, contribute knowledge-base, support SLAs, and provide after-hours/on-call and onsite support as required.