Investigate and respond to consumer complaints from regulatory agencies and public platforms, improve complaint handling workflows, identify escalation risks, and support customer issue resolution via social media and review sites.

Lead product marketing strategy and go-to-market for financial products. Audit positioning and messaging, drive launches, build product marketing roadmaps, create competitive intelligence frameworks, partner cross-functionally, and measure impact on adoption, activation, and retention.

Manage and mentor a Risk Analytics team while contributing ~20% hands-on work. Define analytics roadmap, build dashboards and queries, monitor KPIs, analyze transaction data to detect fraud/credit risk, recommend controls, automate processes, and collaborate with Risk Data Science and Ops.