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Lead creation and scaling of a Customer Success function to protect and grow ~$170M ARR across 175+ clients. Build and hire CSM team, define coverage models, drive retention and expansion, implement success plans and health scoring in Salesforce, operationalize risk/metrics, and align cross-functionally to translate adoption into measurable ROI.

Support customer lifecycle through onboarding, troubleshooting, renewals, and upselling. Monitor engagement data, deliver intermediate training, manage implementation schedules and budgets, document CRM interactions, collaborate with internal teams, and capture feedback to drive product/service improvements and strong client relationships.

Lead the Sales Channel & Affiliates organization to drive revenue via strategic channel partnerships. Develop and execute strategy, manage senior managers, negotiate with partners, analyze market/performance data, resolve critical issues, and align sales activities with long-term corporate goals.

Manage and grow 4–8 global enterprise Tax & Accounting customers in North America. Develop and execute sales strategies, maintain executive relationships, drive new business and retention, lead account planning, deliver presentations and negotiations, and collaborate cross-functionally to expand product penetration and ensure forecasting and CRM compliance.

As a Senior Software Product Engineer, you will enhance compliance solutions through advanced software development, performance optimization, and team collaboration to ensure high-quality outcomes and user experience.

Lead and manage a global SAP ABAP and integration team, own SAP technical architecture and end-to-end solution design, drive SAP integrations, upgrades, and global implementations, and coach distributed team members while partnering with cross-functional stakeholders to deliver scalable, secure SAP solutions.

The Senior Legal Counsel provides legal advice on commercial, contractual, and regulatory matters, specializing in the healthcare industry, while managing outside counsel and collaborating with business units.

Lead and design complex mixed-methods CX/UX research for tax and accounting products, synthesize qualitative and quantitative data, influence product strategy and roadmaps, communicate findings to executives and cross-functional teams, and champion AI/agentic technologies and research best practices.

Lead product lifecycle for a SaaS area: define roadmaps, conduct market and user research, write requirements, collaborate with design and engineering, manage feature implementation and beta tests, monitor performance, mitigate risks, and contribute to strategic planning and regional coordination.

The Customer Success Associate will manage relationships with customers to provide legal and compliance services while utilizing SalesForce for order processing and customer management.