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The Program Optimization Lead is responsible for transforming information into business intelligence to support the sales organization. This includes data acquisition, analysis, and implementation of processes to optimize performance and maximize contract value. The role requires collaboration with teams, strong communication, project management, and problem-solving skills, along with travel for customer engagement.

This role involves providing on-site IT Client Support at Cardinal Health's Norfolk, NE Manufacturing Plant. Responsibilities include supporting hardware and software devices, troubleshooting issues, and collaborating with users and other teams to resolve incidents. Support may occur in person, via phone, or remotely, while also ensuring excellent customer service and documentation of processes.

The Senior Analyst, IT Client Support provides Tier 2+ IT support for medical distribution operations, focusing on software and hardware device troubleshooting, customer service, and implementing technology solutions. Responsibilities include installing and configuring devices, resolving user issues, and collaborating with various teams to enhance operational efficiency.