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Manage end-to-end absence claims (FMLA/ADA): intake eligibility decisions, gather supporting data, perform recertifications and intermittent tracking, confirm return-to-work, and update systems with accurate leave status and documentation.

Provide customer-focused administration of absence claims (FMLA/ADA), perform intake and eligibility decisions, gather supporting information, manage recertifications and intermittent leave tracking, update systems and documentation, and ensure timely, compliant leave processing.

Serve as the primary contact for customers via phone and digital channels, resolving complex policy, coverage, billing, and service inquiries end-to-end. Use guided, AI-powered tools, validate call summaries, document interactions per privacy and regulatory standards, escalate issues as needed, and participate in training and continuous improvement.

The Senior Specialty Market Relationship Manager oversees the customer experience for complex insurance implementations, managing large accounts and coordinating services across teams to enhance client satisfaction.

Develop, maintain, and support cloud-based actuarial data and analytics applications. Partner with actuaries and analysts to design, implement, test, and monitor frontend and backend solutions, automate processes, and use AI and DevOps practices to improve efficiency and reliability for financial and regulatory reporting.

Lead external communications for the U.S. business, developing proactive PR and media strategies, securing high-impact coverage, managing executive visibility, preparing press materials and crisis messaging, building journalist relationships, and using media insights to inform reputation strategy and spokesperson readiness.

Define customer needs and design product solutions for disability and absence benefits. Analyze data to identify gaps, reengineer processes using AI and APIs, manage backlog focused on value delivery, and partner with stakeholders to validate solutions and improve customer and operational outcomes.

Lead the Customer Analytics team to drive business growth through customer insights and analytics. Collaborate with cross-functional teams to design data-driven strategies and ensure analytics rigor. Manage talent and promote a culture of insightfulness within the team.

Lead execution of Responsible Use of AI (RUAI) approvals and AI risk oversight. Coordinate cross-functional reviews, assess and document AI risks, improve governance tools/workflows, and escalate material issues to leadership. Engage use case owners, vendors, and control partners to ensure compliance with AI regulatory and control frameworks.

Design, implement, and maintain automated data workflows, ETL processes, and API integrations to improve data accessibility and reliability. Collaborate with architects, DBAs, developers, and business partners to support a centralized data warehouse, create documentation, troubleshoot integrations, and enable real-time reporting and analytics.